Touch Support

Touch Support is an outsourcing provider founded in 2003 that delivers white-label customer experience, IT, and finance and accounting services to clients globally. The company employs more than 400 people and operates across the United States and Europe, providing 24/7 coverage across time zones. Its teams work under a white-label model, integrating as extensions of the client organisations they serve rather than as external vendors.

The service portfolio has three strands. Customer Experience Outsourcing covers Tier 1 and Tier 2 support delivered by email, chat and voice, with round-the-clock coverage. IT Support Services include infrastructure monitoring, helpdesk operations and cloud management. Finance & Accounting Outsourcing covers AP/AR processing, reconciliation and reporting. Clients span healthcare, technology, financial services, e-commerce and hosting, with examples ranging from $300M hosting companies to healthcare providers.

Touch Support states that most client teams are fully onboarded within seven days, a speed it attributes to standardised, SOP-driven processes designed to avoid operational disruption. The company holds HIPAA and SOC 2 compliance certifications, and emphasises measurable results and the efficient scaling of resources.