T-Mobile USA, Inc.

T-Mobile USA, Inc. is a wireless telecommunications carrier in the United States, operating under the "Un-carrier" positioning. The company's stated mission is to change the wireless industry by putting people first and by eliminating hidden fees, complicated contracts and what it describes as frustrating industry rules. It sells mobile phone plans designed as an alternative to traditional carrier contracts, along with phones and devices through a nationwide retail network.

Its operating footprint spans retail stores, customer experience centres, technology hubs and corporate offices across the country. Work is organised across several domains, including wireless technology, technology development, customer experience technology and retail technology operations. Retail staff help customers choose devices, while customer experience centres and support teams handle service behind the scenes. The company identifies its industry verticals as wireless telecommunications, mobile devices and accessories retail, and consumer technology services.

T-Mobile USA describes a people-first culture in which employees are expected to be customer advocates, to challenge the status quo and to contribute fresh ideas. It states that it celebrates differences, encourages innovation and believes that having fun at work improves performance, with collaboration spanning retail, customer experience, technology and corporate teams. Further details on roles and the organisation are published at tmobile.careers.