Spinnaker Support

Spinnaker Support is a global provider of third-party support and expert services for Oracle, SAP and VMware enterprise software. Founded in 2008, the company takes on maintenance and support duties that would otherwise sit with the original vendors, and works with clients to move enterprise systems off legacy architectures. It reports average cost savings of more than 60% against vendor support contracts, alongside cumulative value delivered to clients of over $1 billion.

The company serves over 1,300 organizations in 104 countries, drawing on 12 worldwide sales and operations centers and 24/7/365 support coverage. Its technical remit covers third-party enterprise software support, databases, enterprise applications, IT infrastructure, cybersecurity, system interoperability and AI-powered issue resolution, for clients ranging from mid-size firms to Fortune 100 enterprises.

Four proprietary products anchor that work: OpenPath, a modernization framework spanning infrastructure, databases and applications; Spinnaker Shield, for security protection; Spinnaker Intelligence, an AI-powered issue-resolution tool; and Spinnaker Link, for interoperability services. The company describes its approach as pairing deep technical expertise with personalized service at global scale.