NRC Health

NRC Health is a healthcare experience management company founded in 1981. It provides a platform that helps healthcare organizations collect, understand and act on feedback from patients, consumers and employees, using multichannel collection - SMS, email, IVR, phone and paper surveys - and AI-driven analytics, including processing of unstructured data such as video, audio and images.

The company's product line is organised around four areas: Patient Experience, Consumer Experience, Employee Experience and Market Experience. Each is designed to measure and improve a specific dimension of the healthcare experience, from individual patient feedback to market-level insight. The work spans technical domains including next-generation AI, unstructured data processing and data privacy and security.

NRC Health serves thousands of healthcare organizations across the United States and has operated for more than four decades. The company holds HITRUST i1 certification for data privacy and security and has been recognised with a Best in KLAS award for Healthcare Experience Management.

The firm states a guiding philosophy of "Human Understanding": treating each individual as a whole person with distinct needs, preferences and experiences, and a mission to humanise healthcare interactions. It was founded on the premise that healthcare organizations need more than data points to serve patients.