ADMINISTRATIVE ASSISTANT

Job Title: Data Entry Clerk – Customer Support Focus

Job Type: (Remote)

Job Summary:
A Data Entry Clerk with a Customer Support focus is responsible for accurately entering, updating, and managing customer-related data while ensuring a positive customer experience. This role combines meticulous data management with direct support to customers by handling inquiries, resolving issues, and maintaining accurate records of interactions. Strong attention to detail, communication skills, and empathy are essential.

Key Responsibilities:

• Accurately enter and update customer information in databases and CRM systems.

• Maintain detailed records of customer interactions, inquiries, and resolutions.

• Review data for completeness and correctness, correcting discrepancies when identified.

• Respond to customer inquiries via phone, email, or chat with professionalism and timeliness.

• Collaborate with other departments to resolve customer issues efficiently.

• Generate reports and summaries of customer interactions for management review.

• Follow data privacy and security protocols to protect sensitive customer information.

• Identify trends or recurring issues and suggest process improvements.

Skills and Qualifications:

• High attention to detail and accuracy in data entry.

• Excellent written and verbal communication skills.

• Familiarity with CRM systems, databases, and Microsoft Office Suite.

• Strong organizational and time-management abilities.

• Empathetic and professional customer service approach.

• Ability to multitask and prioritize tasks in a fast-paced environment.

Education and Experience:

• High school diploma or equivalent; post-secondary education in business, administration, or related field is a plus.

• Previous experience in data entry, customer service, or administrative support preferred.