Glia

Glia is a banking-focused artificial-intelligence company that sells software to financial institutions. Its platform is designed for community and regional banks and credit unions, and is intended to help them compete with larger banks and fintech firms by unifying artificial intelligence, human agents, voice and digital channels in a single system. The company describes itself as the number-one Banking AI platform and reports more than 700 banks and credit unions among its customers worldwide.

The company's main products include the Banking AI Operating System, a central intelligence layer built on top of customers' existing technology stacks. It deploys a workforce of specialised AI agents that draw on banking data, interaction history and integrated systems of record, automating workflows across voice and digital channels from front office to back office. Alongside this sits Unified Interaction Management, Glia's approach to combining AI, human, voice and digital channels, and banking-trained AI agents intended to reduce operational costs and support the Universal Banker model. Glia also offers what it describes as the industry's first contractual no-hallucination guarantee for AI in financial services.

The technical work spans conversational AI agents, unified interaction management, voice and digital channel automation, workflow automation and integration with systems of record. Glia serves the banking, financial services, credit union and fintech sectors, and operates globally. The company has raised more than $150 million in funding and is valued at over $1 billion.