Location: San Juan Capistrano, Orange County, CA
Reports to: CEO
About Get Clean GurusGet Clean Gurus is a rapidly growing cleaning company that delivers premium home and commercial cleaning services. We are building a culture of excellence and accountability where our teams take pride in delivering consistent, high-quality service to our clients.
We are seeking a Retail District Manager to oversee our field operations, manage and coach teams, and ensure service quality standards are met across all accounts in the district. This leader will play a critical role in developing our people, scaling our operations, and driving client satisfaction. The Retail side of it is huge! Retail leaders get stuff done and we know your talents could make for amazing outcomes here at GCG!
Key ResponsibilitiesOperational Leadership
- Oversee day-to-day activities of cleaning and service staff across assigned sites and regions.
- Conduct regular site visits to ensure operations are running smoothly and aligned with company standards.
- Implement processes, tools, and systems that improve team efficiency and service delivery.
Quality Assurance
- Monitor quality of services at client locations through inspections and audits.
- Address performance issues and implement corrective action plans when needed.
- Develop and enforce quality standards, ensuring consistency across all teams.
Team Management & Coaching
- Lead, coach, and motivate on-site staff, team leads, and sales leaders to deliver top-tier results.
- Partner with sales leaders in the field to enhance client acquisition and retention.
- Provide ongoing training and mentorship to build a culture of accountability, growth, and customer-first service.
Client & Stakeholder Management
- Serve as primary point of contact for escalated client issues and ensure timely resolution.
- Build strong relationships with key accounts, ensuring satisfaction and retention.
- Support the sales team in identifying upsell opportunities and expanding services with existing clients.
Performance Management
- Track KPIs including client satisfaction scores, operational efficiency, and staff retention.
- Provide weekly and monthly reporting to senior leadership on performance outcomes.
- Continuously identify opportunities to improve margins and service delivery.
Qualifications- 5+ years of experience in retail or hospitality management.
- Proven track record of managing multi-site operations and frontline staff.
- Strong coaching, leadership, and people-development skills.
- Experience in quality assurance and client relationship management.
- Highly organized with strong problem-solving and communication skills.
- Ability to travel within the Orange County area on a regular basis.
What We Offer- Competitive salary with performance-based incentives.
- Company vehicle allowance and mileage reimbursement.
- Growth opportunities in a rapidly scaling business.
- A mission-driven culture that values people, quality, and integrity
