About Ease
Ease.io digitally transforms plant floor audits around the world with EASE. The enterprise-grade mobile platform combines simplicity and efficiency with powerful performance insights, driving quality and safety on the plant floor.

Industry leaders, including Aston Martin, Dana, 3M, Tenneco, and Samsung, trust EASE to facilitate and analyze millions of plant floor audits every year. With deployments in over 40 countries, EASE supports more than 25 languages, solidifying its position as a category leader for quality management, as recognized by G2 and Gartner.

Headquartered in San Clemente, California, Ease.io is a dynamic company that recently secured a growth investment from Luminate Capital Partners, further fueling its robust growth trajectory.

About the Product – Process Vision
Process Vision is an AI-powered process monitoring solution that uses wireless or IP-based cameras to observe plant floor activities. The system anonymizes people in the video feed using image pre-processing, then streams the footage to a cloud-based large language model (LLM). Users define use cases via free form prompts and may also provide reference documents, videos, or images to help the AI identify process non-conformances.

Position Summary
EASE is seeking a highly motivated AI Solutions Engineer to join our growing team. In this role, you’ll help implement our AI-powered Process Vision product; a cutting-edge solution that uses live camera feeds and LLMs to detect non-conformances on the plant floor. You'll work directly with plant IT teams, R&D, and customers to configure deployments, tune AI prompts, and support installations. This is a hands-on role involving both software and hardware, with a focus on delivering an excellent customer experience. This position requires travel up to 25%.

Position Location: Hybrid (Local to Orange County, CA)

Annual Salary Range: $90,000-110,000

What You'll Do:

Customize and deploy the EASE Process Vision product at customer sites
Collaborate with the Process Vision development team to improve product performance
Write and configure free-form LLM prompts tailored to plant-specific use cases
Partner with QA to define and validate product test cases
Work with customer IT teams to configure networking and install cameras; performing installations when needed
Serve as a technical liaison throughout the customer implementation lifecycle
Deliver training and support to ensure a smooth onboarding experience
Provide feedback to improve product usability, documentation, and customer onboarding

Required Qualifications & Skills:

1+ years of software development or technical implementation experience
Experience in customer-facing roles (e.g., IT support, field engineering, technical onboarding)
Strong communication skills—both verbal and written
Familiarity with relational or ORM-based databases (e.g., MySQL, Entity Framework)
Understanding of networking fundamentals, especially related to camera systems
Willingness to travel up to 25%
BS in Computer Science, IT, Engineering, or equivalent practical experience

Preferred Qualifications:

Experience with prompt tuning for LLMs or AI-based systems
Experience with camera systems (e.g., IP cameras, RTSP, wireless video)
Experience with serverless technologies such as Vercel and GCP
Familiarity with manufacturing SOPs, quality control, or non-conformance reporting
Comfort with light scripting or automation tasks (Python, PowerShell, etc.

What we offer:
At Ease, we foster a culture built on respect, humility, and collaboration. We value work-life balance as a core principle, ensuring you can thrive both professionally and personally. And yes, we believe work should be fun, too.

Growth and development are part of our DNA. We’re committed to investing in your career by offering ongoing training, mentorship, and a clearly defined path forward. Whether you're sharpening existing skills or exploring new ones, you'll always have opportunities to learn and advance.

We deeply prioritize the well-being and happiness of our team. In addition to a competitive compensation package, we offer a generous and comprehensive suite of benefits designed to support your health and peace of mind.

Here’s a look at what you can expect:

Health Coverage: Comprehensive medical, dental, and vision plans to ensure access to high-quality care.
Life & AD&D Insurance: Financial protection for you and your loved ones, giving you added peace of mind.
Unlimited Paid Time Off: We encourage time to recharge and rest—take the time you need, when you need it.
401(k) with Employer Match: Plan for your future with confidence through our matched retirement savings program.

At Ease, we believe that when our employees are supported, inspired, and empowered, everyone wins.

Ease.io

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