Job Summary:
We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will serve as the first point of contact for our customers, providing timely, courteous, and efficient support. You will handle inquiries, resolve issues, and ensure a positive customer experience through all interactions.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person in a prompt and professional manner.
- Resolve product or service issues by clarifying the customer’s concern, determining the cause, and selecting the best solution.
- Maintain detailed and accurate records of customer interactions, transactions, and feedback in the CRM system.
- Follow up to ensure full resolution and customer satisfaction.
- Escalate unresolved or complex issues to the appropriate departments.
- Stay up to date with product knowledge, policies, and procedures.
- Assist with returns, exchanges, and order tracking when necessary.
- Contribute to team performance by meeting individual and team goals.
Qualifications:
- High school diploma or equivalent required; associate or bachelor’s degree is a plus.
- Previous experience in customer service or a related field preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using computers, email, and customer service software (e.g., Zendesk, Salesforce).
- Ability to multi-task, prioritize, and manage time effectively.
- A positive, empathetic, and professional attitude toward customers at all times.
