Role Brief:
The Store Manager will lead and oversee the WHEAT retail destination located at Hotel Casa Del Mar in Santa Monica, CA. This candidate is expected to be a strong representation of WHEAT’s company values, standards, and organization. The candidate will also be passionate about luxury fashion and have a deep knowledge of the brands and partners we work with at WHEAT. In addition, the ideal candidate will be able to educate team-members and guests on Maison WHEAT, our own clothing collection that includes luxury lifestyle apparel, candles, and fragrances, all made in the USA. The WHEAT Store Manager will be able to draw upon their previous retail experience to strongly lead the team, ensuring success in reaching monthly store sales goals, maintaining visual displays, hosting events, building guest relationships, organizing back stock effectively to maintain a strong inventory control, and engaging in weekly team conference calls. Prior experience in supervising a team, cash handling, register operations, receiving and processing shipments, daily inventory counts of fine goods, and light cleaning duties, is essential. The candidate must be able to work independently and be willing to problem solve whilst knowing when to ask for help. Having a familiarity of the local area and understanding schedule needs, and the corresponding sales trends and patterns, is also preferred. Visual skills are not required, but are a plus point as this position requires routine communication with the Visual Merchandising team.
Responsibilities include:
-Consistently demonstrate a strong understanding of proactive leadership within a luxury retail operation
-Training team-members on store operating procedures and selling techniques
-Training team members on the POS system, demonstrate it's functionality, day to day usage, and reporting capabilities
-Understanding the monthly sales goals and create strategies to maximize profitability
-Leading and empower each store team-member with skills to meet their sales goals
-Hiring in-store team-members as necessary and solving scheduling needs
-Assisting in guest’s needs and problem solve any guest related concerns within (and according to) company standards
-Receiving deliveries of goods and follow WHEAT protocol for back stock and inventory management
-Ensuring daily reports of stores performance are accurate and complete
-Coordinating store events with Home Office
-Participating in weekly conference calls with operations, inventory, and buying office
-Maintaining a consistent and active presence on the sales floor, providing coverage where necessary to maintain store hours, service standards, and an optimal, elevated guest experience
-Managing store schedule, weekly payroll, and budgets
Skills and Qualifications:
-Must have a minimum of 4 years in retail management experience
-A thorough background of retail and knowledge and skillsets is a must: customer service, POS system, processing shipment arrivals, answering calls or emails, and, product knowledge.
-Experience in assisting high end clientele and ability to educate team members on same skill
-Must be detail-oriented and self-motivated while also excited to motivate team members
-Ability to think independently and troubleshoot technological difficulties
-Proven experience in educating team members to successfully meet sales goals and expectations
-Applied experience and understanding of all Microsoft Office Products
-Strong ability to communicate both verbally and written
-Days, nights, and some weekends are a must; full responsibility for store operational hours
