Job title: Customer Care Intern
Location: Hoboken, NJ
Type of contract: Part-Time Internship
About the role
As a Customer Care Intern at Parfums de Marly and Initio Parfums Privés, you will be an essential part of our customer service team, contributing to an outstanding customer experience across our e-commerce platforms. You will report directly to the Customer Care Executive and assist in managing customer inquiries, ensuring a smooth shopping experience, and resolving customer issues. This role is crucial to enhancing our customer service operations and plays a vital part in supporting our growth in the online fragrance market.
1- Key Responsibilities:
· Respond to customer inquiries via email and other communication channels in a professional and timely manner.
· Assist in processing and tracking customer orders, returns, and exchanges, ensuring accurate and efficient service.
· Address order discrepancies, shipping issues, and product inquiries, providing clear and helpful solutions.
· Manage customer feedback, ensuring it is logged accurately and escalated to senior team members when necessary.
· Maintain detailed logs and documentation of customer interactions and service requests for reporting purposes.
· Collaborate closely with the e-commerce team to ensure seamless order fulfillment and customer satisfaction.
· Update product information in the CRM system, ensuring accurate records and data entry.
· Support initiatives designed to enhance the customer experience and increase satisfaction.
· Assist with general administrative tasks, providing additional support to the customer service team as needed.
2- Role - Specific Skills:
· Strong communication skills (written and verbal) and a customer-centric attitude.
· Ability to problem-solve in a fast-paced environment and adapt to evolving challenges.
· Excellent attention to detail and organizational skills to handle multiple tasks effectively.
· Proficiency in Microsoft Office Suite (Excel, Word, etc.), with additional experience in CRM tools being a plus.
· Familiarity with e-commerce platforms, particularly Shopify and Zendesk, is desirable but not required.
· Ability to work both independently and collaboratively as part of a team.
· Enthusiasm and proactive approach to learning and contributing to a dynamic team.
3- Desired Background and Experience:
· Currently pursuing a degree in Business, Marketing, Communications, or a related field.
· Previous customer service experience (internships or part-time) is an advantage but not mandatory.
· Familiarity with the fragrance or e-commerce industry is a plus.
· Strong desire to learn and grow within the customer service and e-commerce sectors.
