Job title: Customer Care Intern

Location: Hoboken, NJ

Type of contract: Part-Time Internship

About the role

As a Customer Care Intern at Parfums de Marly and Initio Parfums Privés, you will be an essential part of our customer service team, contributing to an outstanding customer experience across our e-commerce platforms. You will report directly to the Customer Care Executive and assist in managing customer inquiries, ensuring a smooth shopping experience, and resolving customer issues. This role is crucial to enhancing our customer service operations and plays a vital part in supporting our growth in the online fragrance market.

1- Key Responsibilities:

· Respond to customer inquiries via email and other communication channels in a professional and timely manner.

· Assist in processing and tracking customer orders, returns, and exchanges, ensuring accurate and efficient service.

· Address order discrepancies, shipping issues, and product inquiries, providing clear and helpful solutions.

· Manage customer feedback, ensuring it is logged accurately and escalated to senior team members when necessary.

· Maintain detailed logs and documentation of customer interactions and service requests for reporting purposes.

· Collaborate closely with the e-commerce team to ensure seamless order fulfillment and customer satisfaction.

· Update product information in the CRM system, ensuring accurate records and data entry.

· Support initiatives designed to enhance the customer experience and increase satisfaction.

· Assist with general administrative tasks, providing additional support to the customer service team as needed.

2- Role - Specific Skills:

· Strong communication skills (written and verbal) and a customer-centric attitude.

· Ability to problem-solve in a fast-paced environment and adapt to evolving challenges.

· Excellent attention to detail and organizational skills to handle multiple tasks effectively.

· Proficiency in Microsoft Office Suite (Excel, Word, etc.), with additional experience in CRM tools being a plus.

· Familiarity with e-commerce platforms, particularly Shopify and Zendesk, is desirable but not required.

· Ability to work both independently and collaboratively as part of a team.

· Enthusiasm and proactive approach to learning and contributing to a dynamic team.

3- Desired Background and Experience:

· Currently pursuing a degree in Business, Marketing, Communications, or a related field.

· Previous customer service experience (internships or part-time) is an advantage but not mandatory.

· Familiarity with the fragrance or e-commerce industry is a plus.

· Strong desire to learn and grow within the customer service and e-commerce sectors.

Parfums de Marly

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