As the Director, Product Management, you will own the strategic direction, performance, and evolution of our product portfolio. This includes a mix of digital tools, service offerings, and integrated programs that support patient onboarding, financial assistance, care coordination, and long-term adherence, with a particular focus on creating strategies to stay ahead of competitors, address market trends, and evaluate industry innovations for inclusion in our portfolio.
You will lead a team of product analysts and collaborate cross-functionally with operations, engineering, sales, marketing, regulatory, and client success teams to ensure our offerings drive improvements in measurable value to clients and meaningful impact to patients.
- Portfolio Strategy & Vision
- Define and evolve the multi-year strategy for the Patient Engagement & Support portfolio in alignment with company goals and market needs
- Identify opportunities to expand or optimize offerings based on client feedback, market trends, and regulatory shifts
- Team Leadership & Development
- Lead and mentor a team of product managers across multiple product lines or service modules
- Foster a culture of innovation, accountability, and customer-centricity
- Cross Functional Execution
- Partner with operations, engineering, and service delivery teams to ensure successful execution of roadmap initiatives
- Collaborate with compliance and regulatory teams to ensure offerings meet HIPAA, 21 CFR Part 11, and other relevant standards
- Client & Market Engagement
- Serve as a strategic partner to commercial and client success teams in key client engagements, proposals, and program design
- Engage with clients, patients, and industry stakeholders to gather insights and validate product direction
- Performance Management
- Own portfolio-level KPIs such as adoption, retention, patient outcomes, and client satisfaction
- Use data to drive continuous improvement and investment decisions
- Customer & Market Insight
- Partner with commercial teams and clients to understand PSP workflows, pain points, and success metrics
- Conduct competitive analysis and market research to inform product positioning and differentiation
- Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
- Directly supervises employees within the Product department
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Requirements
- Bachelor's degree in life sciences, business, or related field; MBA or advanced degree preferred
- 10+ years of experience in product management, with at least 3-5 years in a portfolio leadership or senior product leadership role
- Deep understanding of patient support programs, patient services, or healthcare delivery models in the life sciences industry
- Experience managing both digital and non-digital (service-based or hybrid) offerings
- Strong knowledge of compliance and regulatory frameworks relevant to patient engagement (e.g., HIPAA, OIG guidance, FDA)
- Proven ability to lead cross-functional teams and influence executive stakeholders
COMPETENCIES:
- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics
- Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and
competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
- Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates
Benefits
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
