The successful applicant will lead our social media & texting teams, managing digital strategists to the highest of standards of quality and efficiency. This person must have prior management experience, a background in social media management, a background in peer-to-peer and broadcast text messaging, excellent communication skills, strong accountability for team success, and a proven track record in client management.
This role is not a part of the union bargaining unit.
Why Middle Seat
- Competitive salaries and great benefits
- We only work for progressive organizations, candidates, and causes
- Get in on the ground floor of a growing operation
Job Responsibilities
Team Management
Accountable for a team of social media & texting strategistsDelegate, train, and provide feedback for your team members toward
- Managing, maintaining, improving, and optimizing client social media accounts and text messaging programs
- Crafting and implementing social media and texting strategies
- Developing timely, accurate, and tailored systems of reporting to convey performance to clients
- Maintaining a responsive posting schedule attuned to breaking news and significant events
- Researching issues relevant to our clients in order to identify salient topics and content
- Producing compelling, on-brand graphics to accompany social media content
- Engaging in rigorous and regular testing across types of message, media on messages, landing pages, and creative
Manage a team budget for overhead and staffing, with guidance and oversight of the controllerGuide team members to identify and work toward professional development goals, including:
- Providing periodic performance reviews for all staff
- Providing ongoing feedback and performance management
- Implementing comprehensive onboarding and owning training process
- Engaging in continuous training for team members with the latest industry knowledge and best practices
- Train new managers within the department
- Manage department meetings, define and communicate team goals, and keep team informed about company-wide processes, policies, and priorities
- Act as ambassador for the department to other teams
- Other responsibilities as requested
Client Work
- Establish and oversee best practices, systems, and processes for the social media and texting team team that:
- Meets high standards for innovation, accessibility, communication, collaboration, and efficiency
- Delivers work to clients on time and of an exceptional quality
- And incorporates feedback from and delegates to managers on the team
- Step in to provide strategic support for staff and solutions to clients as needed
- Serve as first touch point for new Social Media or Texting clients, ensuring their onboarding is set up for success
- Serve as a backup for direct reports and provide client coverage as needed
- Remain plugged in to political news, overall trends in progressive politics, and social media & fundraising trends
- Managing and interfacing with clients directly (potentially including Members of Congress, Senators, and other major figures)
- Develop systems of reporting to convey social media and texting performance to clients
- Work with comptroller and staff to oversee texting budgeting, including providing checks on invoices for P2P per text, maintaining a flawless texting escrow, and ensuring product lines are paid correctly
- Provide constructive feedback and creative direction to social media team members to ensure that best practices are maintained
- Oversee the firm's social media accounts and delegates to ensure content is generated for those accounts
- Manage vendor relationships for social platforms, broadcast platforms, and mobile number brokers and manage documentation on vendor offerings
- Other responsibilities as requested
Business Development
- Pitch prospective clients (and upsell existing clients) on social media and texting work
- Attend new business meetings to assess needs, budget, and fit for potential social media retainers, texting products, and projects
- Oversee P2P list rental programs through internal Middle Seat products
- Develop strategies for packaging social media and texting services to clients, expanding to new services (i.e. influencers, P2P list rentals, etc.) with the help of management when appropriate
- Onboard new clients and provide team members with relevant information and guidance to execute new work
- Work collaboratively with leadership team members on full-service proposals when needed
- Ensure sales and marketing materials for social media and texting work are maintained in adherence with established company processes
- Provide final check on social and texting scopes of work and pricing
- Other responsibilities as requested
Requirements
- Minimum 1 year experience managing
- Minimum 5 years experience in professional social media and/or peer-to-peer texting strategy for political clients
- Excellent verbal and written communication skills
- Demonstrated aptitude in leadership, management, and collaboration
- Strong organizational and time management skills
- Excellent attention to detail
- Curiosity as it relates to the social media discipline, as well as media and fundraising work
- Ability to manage clients autonomously
- Ability to write for various social media platforms
- Writing is almost entirely free of errors
- Ability to adeptly adapt writing to conform to client voices and perspectives
- A desire to play a leading strategic role in social media for major political campaigns, nonprofits, and causes
- A desire to play a leading strategic role in helping to grow Middle Seat's social media vertical and team
- Strong attention to detail
- Remarkable integrity and discretion
Benefits
- Salary between $90,000 and $105,000
- 100% premium coverage for health, dental and vision
- Zero deductible health plan
- Profit-sharing plan: share in the growth and success of Middle Seat
- Mobile phone reimbursement up to $50 per month
- One Medical health service: video call or chat with doctors, no wait-time appointments
- Health Advocate: the nation's leading healthcare advocacy and assistance company
- 6% employer match on your 401k retirement account
- 20 paid vacation days off, plus your birthday and your Anniversary at Middle Seat
- Unlimited sick leave
- Commuter benefits for public transportation
- Office Space (WeWork, etc) Stipend for Remote Employees
- 12 weeks of paid leave for new parents
- $100 monthly student loan reimbursement
- $350 monthly mental health benefit
- $1,000 annual professional development reimbursement
We are committed to building a diverse and passionate team. We encourage creative-minded individuals with a strong technical aptitude to apply for this position. Women, people of color, and LGBTQ+ individuals are encouraged to apply. Our firm is values-driven. We are intentional with the decidedly left-of-center clients we work with— and we strive to make our work environment and benefits reflect that, including salary transparency, healthy work-life balance, and consistent employee feedback and communication. We're happy to talk more about our company culture with prospective applicants.
