Pickle is seeking a passionate and experienced
Retail Store Inventory and Operations Manager to help run our NYC storefront. This role is perfect for someone who thrives in a fast-paced, customer-facing environment and is excited to build community around fashion, rentals, and in-person experiences.
As the Store Manager, you'll be responsible for delivering an exceptional in-store experience, managing inventory and overseeing the rental fulfillment and return process. Our store isn't just a place to shop—it's a community hub where customers can rent from NYC's most stylish closets IRL and connect with fellow Pickle girls at events and pop-ups.
Please apply by emailing
store@shoponpickle.com with the subject containing "Retail Store Manager" and include the following:
- Share 1-3 (max) bullets on why you think you're a standout applicant for this role
- 1-2 bullets about your past success in another retail or customer success or inventory position
- Share your Pickle username
- Share a project you're most proud of and how you contributed to that success
Compensation: $60-$70K
Company Description
Pickle is a rental marketplace that aims to monetize the billions of underutilized assets sitting in consumers closets and brands inventory. Users can easily tap into shared closets within their community through flexible and/or on-demand delivery options. Our goal is to provide affordable and convenient access to quality items exactly when our users need them.
Requirements
- At least 3-5 years of retail experience preferably within a fashion retail environment or peer-to-peer marketplace
- Strong leadership and team management skills
- Detail-oriented mindset with strong organizational and multitasking abilities
- Excellent interpersonal and communication skills, both verbal and written
- Excellent customer service skills
- Strong understanding of fashion trends, styles, and customer preferences
- Creativity and a keen eye for visual merchandising and store aesthetics
- Flexibility to work on evenings or weekends as required by store hours
- Previous experience in fashion retail, rental services, or the fashion industry is a plus
Responsibilities
- Manage and oversee all store operations, ensuring a seamless rental and return experience
- Prepare and manage daily and weekly orders for customer pick-up or delivery, including handling shipments and post office runs
- Manage staff scheduling, hiring efforts, and training new team members on store processes and standards
- Manage the inventory organization, including uploading new items, restocking, and coordinating replacements for damaged or missing pieces
- Oversee laundry, tailoring, and dry cleaning processes, ensuring items are cleaned, altered, and ready for customer use
- Support in-store events, brand activations, and creator collaborations
- Participate in physical store tasks such as event setup, re-merchandising, and general upkeep (trash, recycling, storage organization)
- Manage visual merchandising to reflect key trends and pieces
- Deliver excellent customer service while communicating Pickle's unique value props
- Work closely with the Assistant Store Manager and HQ team to meet KPIs and drive conversions
Benefits
- Pickle credits to rent for free!
- Healthcare
