Sway (formerly Returnmates) is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a white-glove service for consumers -- no more printing, boxes and tape! If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.
Sway (formerly Returnmates) is venture-backed by top VCs in LA and NYC, and founders from Allbirds, Warby Parker, Harry’s and thredUP. Our team is made up of scrappy operators, engineers, and marketers from Uber, Lime and Amazon.
About Sway
Sway (formerly Returnmates) is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a white-glove service for consumers -- no more printing, boxes and tape! If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.
Sway (formerly Returnmates) is venture-backed by top VCs in LA and NYC, and founders from Allbirds, Warby Parker, Harry’s and thredUP. Our team is made up of scrappy operators, engineers, and marketers from Uber, Lime and Amazon.
The Role
Sway is seeking an
Onboarding Coordinator to support our Driver Operations team across all markets. In this
entry-level, onsite role based in
Los Angeles, CA, you’ll help ensure a smooth and positive experience for new drivers from the moment they apply. You’ll work closely with the Central Operations Team to assist with onboarding tasks, communicate with applicants, and provide administrative support to keep things running efficiently.
This is a great opportunity to join a fast-growing startup and contribute to a high-impact team, with opportunities to learn and grow in operations and logistics.
ONSITE: Los Angeles, CA
What You'll Do
- Support the driver onboarding process by assisting with documentation, background checks, and application follow-ups.
- Communicate with applicants via email, phone, or SMS to guide them through the onboarding steps.
- Help track onboarding progress and maintain accurate records in internal systems.
- Assist in coordinating with third-party services (e.g., background check providers) as needed.
- Provide scheduling support and help organize onboarding sessions or calls.
- Respond to basic questions related to the application process and escalate issues when necessary.
- Assist with outreach efforts to encourage applicant completion.
- Provide general administrative and operations support to the Central Ops team.
Basic Qualifications
- Bachelor's degree or equivalent experience preferred
- 0–2 years of relevant experience in operations, customer service, or administrative support (internships or part-time roles okay)
- Comfortable communicating with independent contractors or external partners
- Strong organizational skills and attention to detail
- Ability to work onsite at the warehouse facility full-time
- Proactive attitude and willingness to learn in a fast-paced environment
- Familiarity with Google Workspace (Docs, Sheets, Gmail)
Preferred Qualifications
- Strong written and verbal communication skills
- Interest in operations, logistics, or e-commerce
- Experience supporting onboarding, recruiting, or administrative workflows
- Customer service or help desk experience is a plus
- Basic spreadsheet skills (Google Sheets or Excel)
- Enthusiastic about working in a startup environment and growing with the team
Benefits
You'll be excited to join our team because we offer:
Join The Ground Floor Of a Fast Paced Startup
- Be part of shaping our company’s future, where your ideas and contributions make a direct impact as we grow.
Comprehensive Health, Dental, and Vision Coverage
- Enjoy 100% coverage for employees and 75% for eligible dependents.
Unlimited PTO
- Take approved time off when you need it with our flexible unlimited PTO policy, supporting your work-life balance.
Employee Stock Options
- Become a shareholder in our success with stock options that will allow you to benefit from the growth you help create.
Dynamic and Engaging Work Environment
- Experience a collaborative atmosphere where teamwork is crucial and everyone contributes to our shared success.
The Sway Way
Bring on the Storm: At Sway, we recognize that change is the only constant in the startup journey, and we embrace the challenges it brings. Every setback offers a new perspective, guiding us to innovate and grow as we navigate the twists and turns of our path.
Every Package Matters: We refuse to accept the imperfection that defines traditional logistics; every package and interaction counts. Our commitment to striving for perfection in every delivery and return sets us apart and fuels our success, creating the magic of Sway.
Trust your Numbers: Data forms the backbone of our decision-making process. While we consider both quantitative and qualitative insights, we prioritize data analysis to inform our strategies, ensuring that every initiative is backed by solid metrics before we act.
Seek Responsibility: We thrive on ownership, eagerly stepping up to take on tasks and projects. While we embrace the opportunity to lead, we acknowledge our mistakes, communicate transparently, and continuously build processes to prevent them from happening again.
Low Ego, High Ambition: Ego has no place in our culture; we promote constructive debate and collaboration to achieve the best outcomes. By fostering positive interactions and supporting each other, we embrace the challenge of our mission with kindness and enthusiasm, enjoying the journey together.
Job Type: Full-Time
Pay Rate: $20.00/hr
