At Tri-State Bobcat, we're more than just a dealership - we're a trusted partner to our customers and a great place to build a career. As a leading provider of compact construction and landscaping equipment, we are committed to delivering exceptional service and support. With a culture that values hard work, innovation, and fun, our team members look forward to coming to work every day.
We are currently seeking an experienced Branch Service Manager to lead the service department at our Burnsville location. This role is key to ensuring the department runs efficiently and profitably, with a focus on outstanding customer service, timely high-quality repairs and invoicing. You'll manage a team of technicians, coordinate closely with other departments, and drive continuous improvement in service operations. Hours are Monday through Friday, 7:30 AM to 5:00 PM. Compensation includes a competitive wages of $28-$38 per hour based on your experience and qualifications, plus overtime.
Key Responsibilities
- Oversee daily operations of the service department, ensuring timely and accurate work order processing
- Monitor key performance metrics such as technician productivity, efficiency, and labor utilization
- Assign work orders strategically to maximize technician output and minimize downtime
- Supervise repair work in progress to ensure top-quality results and adherence to safety standards
- Stay current on OEM warranty policies and ensure compliance on all applicable repairs
- Review and approve all service invoicing, verifying labor hours, parts usage, and documentation accuracy
- Maintain a clean, organized, and safe service environment
- Foster strong customer relationships through prompt communication and service follow-up
- Promote company values, policies, and a culture of teamwork and accountability
- Collaborate with Sales, Rentals, and Parts teams to ensure smooth internal work order processing
What We're Looking For
- 5+ years of experience in service management or related operations
- Strong technical knowledge of construction and compact equipment
- Proven leadership and team development abilities
- Excellent customer service and communication skills
- Strong organizational and problem-solving capabilities
- Proficient in Microsoft Office (Word, Excel, Outlook); experience with service management software a plus
- Ability to manage multiple priorities in a fast-paced environment
Position Benefits
- Health Insurance: Choose from 3 plan options, including HSA options
- Dental & Vision Insurance: Comprehensive coverage for your health needs
- Life and AD&D Insurance: Plus, supplemental options available
- Generous Paid Time Off (PTO), plus 7 paid holidays
- 401K Program with company matching and a variety of investment options
- Competitive wages with overtime pay (time and a half over 40 hours)
- Employee Assistance Program: Free and confidential counseling, legal services, travel planning, child/elder care professional assistance, and more!
- Paid Training: Access to vendor/manufacturing training (online and in-person)
- Career Advancement Opportunities to grow your skillset and meet your career goals with us
- Bereavement Pay to support you in times of need
- Safety Program to ensure a secure and comfortable working environment
Tri-State Bobcat is an Equal Opportunity Employer.
Salary: $28 - $38 per hour
Job Posted by ApplicantPro
