Title: Director Operations
Salary: $150,000-$200,000
Location: New York
About the Job
Are you ready to innovate and lead in the lending industry? Our company is transforming the way people access financial solutions by leveraging cutting-edge technology, streamlined processes, and data-driven insights. We are redefining lending by making it more accessible, efficient, and customer-centric.
Powered by advanced analytics and a team of industry experts, we are building proprietary tools and services to enhance the lending experience from start to finish. From loan origination and underwriting to risk management and customer support, we provide seamless solutions for both borrowers and financial institutions.
Join us as we revolutionize lending. Backed by top-tier investors and industry leaders, we are assembling a team of passionate professionals to drive innovation and create lasting impact. If you are eager to shape the future of financial services, we want you on our team.
About the Role
As we continue to scale, we’re looking for a Director of Operations to lead our internal operations across key business functions, including Compliance, Risk Management, Loan Servicing, Customer Support, and Finance. This is a strategic role where you'll be responsible for building and optimizing the operational infrastructure that ensures efficiency, regulatory compliance, and exceptional customer experience. You’ll lead cross-functional teams and collaborate with leadership to drive execution at scale.
This role is based at our headquarters or one of our key hubs in New York City, Austin, or San Francisco. If you are not currently in one of these locations, a willingness to relocate may be required.
What You’ll Do With Us
- Oversee and optimize lending operations, ensuring smooth workflows across Compliance, Risk, Loan Servicing, Customer Support, and Finance.
- Develop and implement scalable processes that enhance efficiency, improve risk management, and maintain regulatory compliance.
- Partner with leadership to align operational strategies with company objectives and drive seamless execution.
- Set clear goals for each functional team, track KPIs, and ensure teams have the right data and insights to maximize impact.
- Foster a culture of operational excellence, accountability, and continuous improvement.
- Build, mentor, and retain high-performing teams by providing coaching, feedback, and professional development opportunities.
What Will Set You Apart
- Proven experience in operations leadership, ideally within a high-growth lending or financial services company.
- Strong understanding of compliance, risk management, and regulatory requirements in lending.
- A strategic mindset with the ability to design and refine scalable systems and processes.
- Excellent leadership and people management skills—you know how to inspire, develop, and retain top talent.
- Experience navigating growth and change, ensuring teams stay engaged and aligned.
Benefits
- Comprehensive health coverage: Medical, dental, and vision.
- 401(k) plan with company match.
- Technology stipend.
- Generous PTO policy.
- Competitive compensation.
- Paid parental leave.
- In-person team and company events.
Please contact Rhiannon Eldridge Rhiannon.Eldridge@storm2.com if you are interested.
