About Us
Leap Health is revolutionizing the healthcare landscape by focusing on increasing accessibility and affordability for complex medical conditions requiring infusion therapy. Guided by our core principals of transparency, accessibility, and personalization, we provide tailored, in-home and in-facility infusion services that prioritize patient comfort and efficacy. Our innovative business model is supported by industry expertise and partnerships, setting new standards in patient satisfaction and cost management.
Role Overview
The Client Success Manager serves as the primary point of contact and support for our customers, ensuring a seamless and positive implementation experience and developing an ongoing relationship with our partners. This role involves extensive interaction with our employer and TPA customers to ensure their employee members have a fantastic experience with Leap Health.
Key Responsibilities
- Serve as the initial point of contact for employer and TPA customers benefits or cost-containment teams.
- Oversee implementation and ongoing strategy discussions with customers to ensure Leap is delivering a great service and also maximizing ROI.
- Troubleshoot day to day issues that arise as a result of our contractual relationship.
- Pull together the required parties to ensure a successful relationship that renews for years to come.
- Analyze utilization data and complete quarterly business reviews to strategize on ways to maximize impact for Leap’s customers.
- Serve as the internal liaison between Leap’s client support team and the customer.
Ideal Candidate Profile
- Experience: 3-5 years in a customer facing role working directly with HR/benefits professionals.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and compassionately.
- Organizational Skills: Strong organizational and multitasking skills to manage various aspects of patient care coordination efficiently.
- Startup Experience: Previous experience in a startup environment, especially within the healthcare sector, is valuable.
- Customer-Centric: A strong commitment to providing excellent customer service and exemplifying Leap’s guiding principles in doing so.
Join Us
At Leap Health, we are looking for forward-thinking professionals who are passionate about transforming healthcare delivery. If you have the expertise and drive to excel in a dynamic environment, we encourage you to apply. We are committed to diversity and inclusion, creating a workplace where everyone can thrive.
