POSITION: Executive Administrative Assistant & Liaison (EAAL)
POSITION SUMMARY:
The Executive Administrative Assistant & Liaison (EAAL) is a pivotal member of the team, responsible for managing and streamlining a wide range of administrative operations. This role supports Executive leadership across multiple time zones in the U.S. and Europe, ensuring efficient coordination of meetings, appointments, and events across diverse internal and external teams, maintaining accuracy and responsiveness in a fast-paced environment."
As the primary point of contact between the Organization and its third-party vendors, patients, business development partners, and ordering providers, the EAAL facilitates seamless communication and process alignment across internal and external stakeholders.
This position demands a results-oriented professional who thrives in a dynamic environment, demonstrates sound judgment, and makes data-informed decisions. The ideal candidate will possess exceptional critical thinking skills and a strategic mindset to guide stakeholders effectively.
All responsibilities must be carried out in accordance with the mission, vision, and values, of the company while adhering to applicable laws, regulatory standards, internal policies, and third-party requirements to ensure operational excellence and compliance.
RESPONSIBILITIES:
· Provide high-level administrative support to leadership, ensuring smooth day-to-day operations.
· Manages and coordinates complex calendars and scheduling across leadership, team members and departments, ensuring optimal alignment of meetings, events, and deadlines.
· Manage the ordering, tracking, shipping, and distribution of all necessary supplies, kits, and related materials.
· Serve as the central liaison across all non-clinical operational areas, including internal teams, sales, clients, facilities, providers, leadership, and laboratory personnel.
· Develop and maintain policies and procedures in alignment with HIPAA, laboratory standards, and state, federal and international regulations, in collaboration with the Compliance Manager, Lab Manager and Leadership.
· Prepare and submit reports for internal audits and external requests from federal, state, international or insurance entities.
· Manage all communications across all internal and external sources.
· Generate, analyze, and interpret operational and revenue projection reports to support strategic decision-making.
· Other job duties as assigned
EDUCATION & EXPERIENCE
· Relevant education and/or professional experience in Executive management support and operations. demonstrating proficiency, customer service, operational workflows, accounting, and data analysis.
· 3+ years Executive Administrative Support or equivalent experience
· Preferred: Knowledge of healthcare or laboratory operations and systems.
TECHNICAL SKILLS PREFERRED:
· Microsoft suite of products (Power Point, Excel, Word) portal navigation.
· Experience with CRM products (e.g. Monday, SharePoint, Salesforce)
· Healthcare business systems a plus
COMMUNICATION SKILLS:
Must possess excellent verbal and written communication skills, with the ability to convey information clearly, professionally, and effectively to diverse audiences. This role requires a self-motivated flexible individual, capable of working independently while applying good judgment to effectively navigate diverse scenarios.
Demonstrates exceptional communication skills across national and international audiences, ensuring clarity, professionalism, and cultural sensitivity in all interactions.
