Customer Service Representative

Messa Sync • Full-time • Los Angeles, CA, US • $50,000 - $54,000 / year • 1d ago

Company Description

About Us

At Hype Tier, we are dedicated to empowering individuals and organizations to reach their full potential through innovative leadership development programs. Our mission is to cultivate forward-thinking leaders who inspire growth, drive change, and achieve lasting success. With a collaborative and dynamic environment, we encourage creativity, continuous learning, and meaningful impact in everything we do.

Job Description

Job Description

We are seeking a dedicated Customer Service Representative to join our dynamic team. This role involves managing customer inquiries, resolving issues, and ensuring a positive experience at every touchpoint. The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to work efficiently in a fast-paced environment.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Provide accurate information about products and services
Troubleshoot and resolve customer concerns or escalate to the appropriate department
Maintain detailed and accurate records of customer interactions
Follow up with customers to ensure satisfaction and resolution
Collaborate with team members to improve customer service processes

Qualifications

Qualifications

High school diploma or equivalent; associate or bachelor’s degree preferred
Previous customer service or call center experience is an advantage
Strong verbal and written communication skills
Ability to handle challenging situations with patience and professionalism
Proficiency with computer systems and CRM software
Strong organizational and multitasking abilities

Additional Information

Benefits

Competitive salary ($50,000 – $54,000 per year)
Opportunities for professional growth and advancement
Health, dental, and vision insurance
Paid time off and holidays
Supportive and collaborative work environment

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