Director, Operations Instructional Design
Job Summary: Talent Software Services is in search of a Director, Operations Instructional Design for a contract position in Reston, VA. The opportunity will be six months with a strong chance for a long-term extension.
Position Summary: Client Operations Division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers annually. The Operations team is leading exciting work to advance customer experience using innovative solutions, emerging technologies, and integrated products to enhance the end-to-end delivery of digital assessments and all aspects of customer support. The Knowledge, Learning & Operational Effectiveness team collaborates across all operational functions to design and deliver integrated solutions that power our core operations. Our mission is to create a connected ecosystem that supports Client digital experiences, enabling operational efficiency and exceptional customer outcomes. From backend systems to educator-facing content, every solution we deliver is purposefully crafted to enhance the customer journey, ensuring seamless, intuitive, and impactful interactions at every stage. The Operations Division is modernizing how we deliver learning solutions to enable high-impact, user-centered experiences. We are seeking a Director of Operations Instructional Design to create and update engaging digital learning programs, lessons, and modules that prepare our 300 internal Operations Divisional learners to deliver the Client suite of assessments end-to-end. This role will collaborate across Operations, Program, and Subject Matter Experts (SMEs), to create best-in-class digital learning practices, templates for learning objectives, scripts, visual elements, and assessments are delivered through the enterprise Learning Management System (LearnUpon). An ideal candidate has experience with Adobe Captivate, Articulate Storyline 360, SCORM Cloud, Global Meet, and PowerPoint to create lessons and modules, and coding skills with JavaScript extensions and other tools to produce interactive elements. This role requires a strong strategic translator who is capable of generating new content and repurposing existing content for use at scale for multiple learners.
Primary Responsibilities/Accountabilities:
Develop and Deliver Training, Templates, and Artifacts (50%)
- Create detailed design principles and templates for the team to use in creating individual training artifacts like webinars, live learning, async lessons and modules.
- Create complex training experiences and deliverables using tools like JavaScript extensions, xAPI, cmi5, and Blender.
- Plan, script, and build engaging, interactive, targeted, and efficient learning artifacts for internal operations teammates who support the delivery of Client assessments.
- Create visual elements like graphics, exercises, videos, printables, and assessments to make artifacts engaging to learners.
- Use Articulate Storyline 360, Articulate Review SCORM Cloud, and PowerPoint to create and update training artifacts.
Learning Strategy and Standards (30%)
- Provide recommendations on training strategy and design standards through research and identifying current industry best practices.
- Make necessary adjustments and add required elements (like closed-captioning) to ensure all artifacts are ADA compliant when required.
- Ensure team's strategy and artifacts are compatible with organization's LMS and broader knowledge management infrastructure.
Continuous Improvement and Evolve Content (20%)
- Incorporate feedback from SMEs and other Client advisors to ensure accuracy and appropriateness of content.
- Maintain governance processes for content updates in collaboration with SMEs and overall KLOE team.
Qualifications:
- Expertise in digital learning with 5 years of designing and creating digital training programs. Experience providing digital learning to K-12 educators is preferred but not required.
- Outstanding knowledge of emerging trends and best practice in digital learning
- Expertise in authoring and publishing systems, including Articulate Storyline 360, Adobe Captivate, and SCORM Cloud to create multimedia solutions is required.
- Proven capabilities to develop complex learning materials, including simulations, JavaScript extensions, and multimedia.
- Expertise in instructional technologies is required; operational experience with LMS technologies and capability to maintain expertise with emerging technologies and standards, xAPI, and cmi5.
- Adept problem-solving skills, including using data to inform decisions and actions
- Excellent verbal and written communication skills
- Proven ability to build relationships and influence others to action
- A passion for supporting educational and career opportunities for millions of students
- Excellent PowerPoint, Word, and Excel skills
- The ability to travel 4-6 times a year to Client offices or on behalf of Client business.
If this job is a match for your background, we would be honored to receive your application!
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities, including contract, contract to hire and permanent placement. Let's talk!
