Project Coordinator

Astreya • Full-time • Fremont, CA, US • 2d ago

Job Description Summary
The Operations Support Project Coordinator will manage a high volume of support tickets, ensuring timely resolution and clear communication across multiple internal teams. This role requires hands-on logistics expertise/interest, including coordinating shipments, tracking inventory, and supporting operational processes. Strong organizational skills and the ability to multitask in a fast-paced environment are critical. Flexibility is essential, as the position involves participation in weekend and holiday rotations to maintain continuous operational support.
Job Description
What this Job Entails:
As an Operations Support Project Coordinator, you will play a critical role in managing a high volume of daily tickets, and collaborating with cross-functional teams to ensure seamless day-to-day operations. Your primary focus will be on managing your ticket queue while coordinating and liaising with multiple stakeholders, including smart/remote-hands, IT-infrastructure facility providers, and internal teams. In this dynamic role, you will be responsible for:
Managing a large volume of daily tickets, prioritizing tasks, and ensuring timely resolution;
Coordinating with various teams to facilitate Colo/DC/POP site access, smart hands requests, RMAs, inventory management, and audits;
Developing expertise in logistics processes and identifying opportunities for process improvements;
Building strong relationships with internal and external stakeholders to drive efficient operations
If you have experience or interest in managing high-velocity support tickets, coordinating with multiple teams, and developing expertise in logistics processes, we encourage you to apply for this exciting opportunity. Frequent weekend and holiday rotations are a job requirement.
Roles and Responsibilities:
Transact/close 350-500 operations tickets per month, including site access requests, smart-hands, logistics, and RMAs
Collaborate with facility providers, Smart Hands, OEM hardware vendors, and regional teams to drive issue resolution and ensure smooth operations
Monitor ticketing system, resolve cases within defined SLAs, and identify trends or recurring problems for escalation
Apply Continuous Process Improvement techniques to update documentation, introduce innovative ideas, and improve service efficiency
Communicate effectively with team members, clients, and stakeholders, maintaining a good rapport and professional decorum
Requirements:
2-4 years of experience in ticket/operations support, logistics, project coordination/management, or similar
Proficiency in Microsoft Excel and Google Suite
Excellent communication, customer-service, and problem-solving skills
Ability to work independently, multitask, and prioritize workload in a fast-paced environment
Must be able to work weekend and holiday rotations, with a manageable commute
Multi-year commitment to job, training, and self-improvement
Preferred Qualifications:
Bachelor’s Degree or beyond
Curiosity to learn new things, including AI applications and process optimization
Interest in analytics and data
Leadership potential
Optional Project Management certification(s) or related course experience
Work Arrangement:
In-office, full-time position (5 days/week, 40-hours)
A sustainable commute is important
Weekend and holiday rotations (pre-planned)
Occasional overtime may be required based on business need

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