Client Success Manager

Swoon • Contract • Greater Chicago Area, US • 1w ago

One of Swoon’s top clients, an American company operating online food ordering and delivery, is looking to add a Client Success Manager to their team!

Day-to-day

Lead the onboarding process for new clients, ensuring a smooth and successful transition.
Act as a client advocate, representing their needs and feedback to internal teams, including product, growth, operations, and leadership.
Develop and nurture strong relationships with a wide range of clients, including many strategic, enterprise-level accounts.
Help shape the vision and strategy for how clients are implemented onto our Business platform.
Set clients up for success by driving enrollment and activation, which directly impacts gross revenue.
Serve as the team's data expert, building reports and dashboards to track performance and account health.
Collaborate with cross-functional teams such as marketing, finance, and engineering to achieve client goals.

What’s required?

4+ years of experience in a customer-facing role like implementation or project management, with a focus on strategic or enterprise-level accounts.
4+ years of experience building reports, using SQL, and creating dashboards to drive efficiency and awareness
A customer-obsessed mindset and a proven ability to uncover and address the core needs of clients.
A bias for action and a talent for thriving in a constantly changing, ambiguous work environment.
Someone who acts like an owner, taking accountability for project success and client outcomes.
An individual with a strong attention to detail who can develop thorough and highly actionable project plans.
A person who is always looking to improve existing processes and build new ones where they are needed.

What else should you know:

Competitive pay! Offering $37/hour W2 and medical, dental and vision benefits offered after 30 days of employment.
The position starts as a 1-month W2 contract with possibility of extensions!

Location