SGX FX is an industry leading multi-asset, cloud-based provider of electronic foreign exchange trading solutions for the global financial marketplace and we have an exciting opportunity for highly motivated professional to join our Customer Success Management Team.
SGX FX offers an innovative solution to the changing FX landscape. With market leading trading and workflow technology, we provide our clients with a cutting-edge execution management system as well as a complete suite of negotiation tools across all FX products and a hub to all major banks Algo suites.
Headquartered in London, we have regional offices in New York, Singapore, Sydney, and Milan. Since 2020, SGX FX is part of the Singapore Exchange (SGX) Family.
Reporting to Head of Customer Success Management, Americas, the successful candidate will take on the following responsibilities:
- Be a primary point of contact and build long-term relationships with SGX FX customers
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Drive revenue growth by identifying up-sell and cross-sell opportunities
- Schedule and coordinate onsite visits for relationship management, training, and product engagement
- Maintain up-to-date product knowledge and train users on newly released features and functionality
- Ensure timely and successful delivery of SGX FX solutions according to customer needs and objectives
- Communicate progress of initiatives to both internal and external stakeholders
- Forecast and track key account metrics including customer usage of SGX FX platform
- Maintain high levels of client satisfaction through responsive, high-quality service
- Work closely with Support, Integration, and Sales teams to onboard new clients, and enhance existing relationships
- Partner with Product Development and other internal teams to relay client feedback and prioritize enhancements
- Take ownership of new initiatives to support the team and contribute to the department and organization’s reputation and success
Applications are welcome from candidates who meet the following essential requirements:
- Proven experience in client and/or account management within the intermediary space including brokerages, banks, trading technology providers
- Demonstrated ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive and C-level
- Strong track record of delivering client-focused solutions tailored to customer needs
- Proven ability to manage multiple projects simultaneously while maintaining high attention to detail
- Confident and professional in client-facing environments, including onsite meetings and presentations
- Excellent verbal and written communications skills
- eFX knowledge is an absolute requirement, multi asset knowledge desirable
- Proven knowledge of trading platforms, with a strong preference for FX trading software
- Self-motivated with the ability to thrive in a result driven, revenue-focused environment
- Natural relationship builder with integrity and reliability
- Strong prioritization skills and ability to manage competing demands effectively
- Critical thinker with strong problem-solving skills
- Proactive mindset with a continuous drive for improvement
- Fluency in Portuguese and/or Spanish is a strong plus
