About Kendra Scott
We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.
Position Overview
The Visual Merchandising Operations Manager will help focus on the Operations side of Visual Merchandising and build out optimizations for our team, specifically around connection points. This role will establish operating models and Visual Merchandising processes, establish KPI’s and continue to modify and implement new workflows. This role is responsible for managing the operational processes of the VM Studio for KS Retail & Wholesale ensuring alignment with brand standards and supporting the execution of visual merchandising. In this role you will collaborate with cross-functional teams to enhance the customer experience and drive brand consistency across all locations.
Responsibilities
VM Rollout Planning & Execution
- Lead end-to-end operational planning for VM campaigns, product launches, and seasonal updates.
- Develop and manage execution calendars aligned with marketing, product/merchandising, and promotional timelines.
- Coordinate with internal teams to align on campaign scope, priorities, and deliverables.
Asset Distribution & Logistics
- Oversee the sourcing, production, and timely distribution of retail signage, VM materials, including window creative, in-store props, fixtures, and display tools.
- Partner with logistics teams and vendors to ensure accurate and cost-effective delivery to all store locations.
- Maintain inventory and distribution of VM materials and manage storage and warehousing partnerships
Field Communication & Support
- Collaborate with VM Brand Presentation & Communications Manager to develop clear, actionable store directives.
- Provide operational support to field teams during campaign rollouts, new store openings, and visual transitions/floor sets.
- Serve as a point of contact for stores and Regional VM leaders to resolve operational challenges.
Compliance, Auditing & Feedback
- Support or manage store auditing processes to track VM compliance and execution quality.
- Analyze store feedback and photos to identify gaps or areas for operational improvement.
- Drive continuous improvement in execution processes through analysis and field collaboration.
Process Development & Optimization
- Build and maintain operational playbooks and standard operating procedures (SOPs) for VM execution.
- Identify opportunities to improve efficiency, reduce costs, and enhance field team and in-store team experience.
- Implement systems and tools that streamline execution and tracking (e.g., photo management tools, task systems).
Budgeting & Vendor Management
- Support budgeting for VM operations including print production, window and store display production, shipping, fixtures, and materials.
- Manage relationships with external vendors and agencies for window display production, fabrication, merchandising fixture development, kitting, and distribution.
- Track expenses and ensure adherence to budget targets.
VM Calendar & Project Coordination
- Develop and maintain the VM execution calendar in coordination with Marketing, Merchandising, and Retail Operations, ensuring initiatives are aligned with product launches, marketing campaigns, and seasonal transitions.
- Coordinate with cross-functional teams (Marketing, Buying/Merchandising, Retail Operations, and Sales/Retail Leadership) to ensure alignment and timely execution.
Our Ideal Candidate Will Have
- Bachelor's degree or equivalent years of experience preferred
- Must have 3+ years in retail and visual operations
- Must have 5+ years retail experience in visual merchandising
- Must have strong interpersonal skills, demonstrates the ability to work cross-functionally and develop business partner relationships across several different functions and teams
- Must have exceptional verbal, written, and communication skills
- Must have exceptional organizational skills to multi-task and execute multiple projects
- Must be proficient in using Adobe Photoshop, InDesign, Acrobat Pro DC, and Project Management Tools such as Wrike, Smartsheet, Basecamp
We are an equal opportunity employer and value diversity at our company.
