Distribution Operations Manager

UniUni • Full-time • New York, NY, US • 2w ago

Job Responsibilities

Operational Quality Control
Supervise and manage distribution hub operations nationwide to ensure process quality aligns with company standards
Conduct regular audits and inspections of hub facilities, identify process deviations, and drive corrective actions
Promote standard operating procedures (SOPs) and ensure frontline compliance and training
Quality Metrics & Data Analysis
Develop and maintain KPIs such as sorting accuracy, timeliness, and issue resolution rate
Use Excel or BI tools to analyze hub performance data and identify areas for process optimization
Prepare regular performance reports and lead monthly review meetings to drive continuous improvement
Cross-functional Collaboration
Coordinate with internal teams including Transportation, Customer Service, IT, and Product to resolve operational issues
Represent the distribution team in cross-departmental projects and promote information alignment
Assist in updating process standards and contributing to enterprise-level improvement initiatives
Product Optimization & IT Collaboration
Collect and consolidate user feedback from hubs regarding system/process inefficiencies
Draft and submit MRDs (Market Requirement Documents) to the product/IT team
Follow up on product releases, lead pilot testing, assess impact, and drive iterative enhancements

Requirements

Qualifications

Bachelor's degree or above in Logistics, Industrial Engineering, Computer Science, or related fields
Minimum 2 years of experience in logistics operations, hub management, or product optimization
Proficient in Microsoft Excel and PowerPoint; familiar with data analysis tools such as BI dashboards is a plus
Strong logical thinking, excellent communication skills, and ability to work cross-functionally
Experience in system/product requirement analysis or MRD writing is highly preferred
Proficiency in Mandarin and English required

Benefits

Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
401k
Training & Development
Free Food & Snacks

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