Eko is an innovative e-commerce startup dedicated to empowering brands to create, display, and optimize their video assets across digital platforms.

With two years of refining our technology alongside esteemed clients such as Walmart, Lego, and Mattel, Eko has earned trust for delivering exceptional product visuals that enhance the e-commerce journey and drive sales.

As we embark on our next phase of expansion, we are seeking visionary leaders who thrive in dynamic, "figure-it-out-as-we-go" environments and are eager to grow with us.

As you know, timing is everything. This is your chance to join Eko at a pivotal moment. You'll have the opportunity to make a significant impact on our success and grow your career alongside us. With the freedom to apply your skills and develop in our supportive and dynamic culture, this role is perfect for those ready to advance their career and contribute to transforming the future of online shopping. If you're eager for growth and excited about making a difference, Eko is the place for you.

As a Customer Success Manager you will play a vital role in driving the successful adoption of our product suite across a subset of customers. This role will sit in a unique intersection of project management, production and client management. Your responsibilities will include onboarding customers quickly and seamlessly, including project managing all facets of creative production and technical integrations for new launches. You will also be expected to champion customer needs internally while maintaining high levels of customer satisfaction on a daily basis. This is an excellent opportunity for someone with strong communication and organizational skills who is comfortable working with internal and external teams in growing and changing environments.

What You’ll Do…

Own end-to-end onboarding, integration and launch process for assigned customers in your pod
Clearly and effectively communicate timelines, action items and expectations internally and externally
Continuously refine customer processes to ensure optimal efficiency across teams
Serve as a primary point of contact for your assigned customer’s day-to-day needs
Identify upsell/expansion opportunities and provide insights/collateral to support customer growth conversations
Support compiling insights/collateral in preparation for QBRs
Translate customer feedback into actionable insights to foster Eko’s product innovation
Lead customer projects from start to finish managing communications with multiple internal stakeholders
Partner with Data and Product to uncover opportunities for customer optimization
Nurture customer relationships ensuring they feel valued and supported while also having a deep understanding of Eko’s product and their ROI

OUR DREAM CANDIDATE HAS…:

3-5+ years of experience in a hands-on Customer Success/Account Management or related role. SaaS and e-commerce experience are must.
Project management skills required
Ability to manage competing priorities while keeping projects on track
Strong analytical and problem-solving skills with a keen attention to detail
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Excellent communication skills, both written and verbal, with the ability to present complex data insights to non-technical stakeholders
Strong organizational skills and the ability to manage multiple projects simultaneously

SOFTWARE/TECH STACK:

MS Office/Google Suite proficiency required (Excel/Sheets/PPT/Slides required)
CRM/HubSpot experience required
Project management software experience (Asana/Airtable) highly preferred
Shopify experience is highly preferred
Figma experience a plus but not required

The base salary range is $90,000-$120,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience.

Who We Are..

At Eko, we're hiring people, not just skills. If you possess some of the qualities we're looking for but not all, and still feel you're a great fit, we encourage you to apply. At Eko, we believe in a creative approach to everything, no matter what role we’re in. We believe in meaningful choice, both at work and in life, and know our workplace only gets better when people can bring their whole selves to the office. We have offices in NYC, TLV, and an AI-powered Robotic studio in Bentonville. We’re software developers and spray paint artists, poets and producers, fantasy sports fans and financial whizzes, chess-heads and UXperts, pop culture nerds and product managers, data wizards and yoga instructors. We’re passionate about art, entertainment, technology and everything in between. It’s our unique mix of talents and passions that puts us at the forefront of interactive video. We have as many stories as we do people, and we can’t wait to hear yours.

BENEFITS:

Hybrid model
401K
Unlimited PTO
Premium health insurance
Mental Health and Wellness Resources
12 weeks of paid parental leave

eko

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Customer Success Manager