Location: Lake Forest, IL
Salary: $115,000.00 USD Annually - $130,000.00 USD Annually
Description: Job Overview: As the Manager of Network Operations, you will oversee the delivery of all network services across our distributed enterprise. You will be fully accountable for the daily operations of our network infrastructure, including WAN, LAN, WLAN, NAC, and FW technologies, as well as managing relationships with service providers. This role involves collaborating with business units and other functional stakeholders to ensure seamless network operations.
Key Responsibilities:
- Operational Management: Oversee and direct the operation and support of IT network systems.
- Issue Resolution: Proactively manage and resolve issues, identifying opportunities for remediation and preventing systemic problems.
- Request Prioritization: Review and approve request prioritizations, partnering with managed service providers to ensure delivery against agreed service levels and continuously improving service delivery.
- Documentation: Create and maintain internal documentation to ensure consistency, repeatability, and efficiency in daily operations.
- Standard Operating Procedures: Establish and maintain SOPs to maximize efficiency and measure key performance indicators, consistently working to improve metrics.
- Vendor Governance: Develop and maintain vendor governance processes to maximize the value of delivered services and optimize operations.
- Technology Solutions: Assist in the evaluation, design, testing, and implementation of network technology solutions and business applications.
- Advisory Role: Advise on IT projects to ensure proposed solutions align with the operational capabilities of the network services tower.
- Lifecycle Management: Maintain the lifecycle and currency of network equipment and services.
Qualifications:
- Bachelor's degree in Computer Science or a related field preferred.
- 7+ years of experience in an IT delivery role, preferably in network solutions.
- Ability to assess and communicate network concepts and practices with both business and IT stakeholders.
- Experience with outsourced vendor and vendor contract management, including SLA review.
- Proven ability to identify operational issues and implement strategies to resolve them.
- Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement and find solutions.
- Knowledge of Aruba routing/switching technologies (or equivalent), traffic engineering, and experience with alert and performance management reports.
- Prior experience in the design, implementation, and operations of IT network solutions with managed services providers.
- Ability to travel up to 5%.
Preferred Certifications:
- CCNP/CCIE certification.
- Networking or related certification from a major cloud service provider.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact: jpalermo@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
Skills:
Business Solutions, CCIE - Cisco Certified Internetwork Expert, CCNP - Cisco Certified Network Professional, Cloud Computing, Communication Skills, Computer Science, Continuous Improvement, Data Analysis, Documentation, Equipment Maintenance/Repair, Establish Priorities, Identify Issues, Improvement Metrics, Information Technology & Information Systems, Local Area Network (LAN), Network Administration/Management, Network Management Software, Network Performance/Analysis, Network Routing, Network Switching, Network System Hardware, Operational Support, Operations, Operations Management, Outsourcing, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Relationship Management, Service Delivery, Service Level Agreement (SLA), Short Messaging Service (SMS), Standard Operating Procedures (SOP), Technical Delivery, Test Design, Trend Analysis, Vendor/Supplier Management, Wide Area Network (WAN), Willing to Travel, Wireless LAN
About the Company:
Judge Group
The Judge Group Inc., is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India.
The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications. If you would like to learn more about The Judge Group visit www.judge.com or call toll free (800) 360-4474.
Company Size:
5,000 to 9,999 employees
Industry:
Computer/IT Services
Founded:
1970
Website:
https://www.judge.com
