JOB SUMMARY
The Logistics Customer Service Representative is a representative of the company's culture and values. Primary responsibilities include order processing, production coordination, freight and logistics planning, customer service and good product knowledge. This is a fast-paced, time critical role that reports to the Customer Success Manager.
Responsibilities:
- Processes orders via phone, email, messaging, or EDI into SAP and Quick Books.
- Coordinates with production rush requests, new items or special requests.
- Work directly with the Production Coordinator on orders not fulfilled at 100%.
- Process shipping paperwork in preparation for billing through accounting.
- Provide order tracking and work with carriers on delivery delays/service interruptions.
- Works with carriers and freight forwarders to arrange both domestic and international freight.
- Answer customer questions accurately and in a timely manner.
- Communicate with Sales as needed to ensure an excellent customer experience.
- Provide documentation to meet customer needs.
- Handle and track customer complaints.
- Track customer interactions through Hubspot.
- Other responsibilities as assigned.
Schedule: M-F 8-5pm
Location: Apopka
Pay: $20/hr
Contract to hire
