WHO WE ARE
Holden is an NYC-based fine jewelry company that celebrates love in all forms. All of Holden’s products are gender-neutral and handcrafted from recycled gold and lab-grown stones. Holden is proudly Climate Neutral Certified and donates 1% of all sales to The Trevor Project. We are a small, fast-growing team with an ambitious vision and are looking for people who are ready to make an impact from day one.
WHAT'S THE ROLE?
Holden is hiring a Showroom Associate who is excited to deliver the best possible engagement ring and wedding band shopping experience for our customers in our West Hollywood showroom. There are few experiences as rewarding (and confusing) as wedding and engagement ring shopping, and we have the potential to help people navigate that journey in a meaningful and authentic way. We’re looking for someone who enjoys being a people-person and possesses strong communication, sales, organization, and problem-solving skills to engage in one-on-one in-person appointments. You must be deeply empathetic to the customers’ concerns and preferences and have an incredibly positive attitude that helps customers become excited about their purchase.
KEY RESPONSIBILITIES
- Ensure every prospective and current customer feels valued and cared for
- Conduct in-person and virtual ring try-on appointments with customers at the showroom
- Communicate timelines, scheduling, and updates to customers
- Provide styling suggestions and facilitate order placement
- Focus on hitting showroom sales targets and metrics
- Assist with day-to-day operations of the showroom (opening, closing, trash, cleaning, etc.)
- Ensure all security and inventory management protocols are being closely followed at all times
- Be an evangelist of the Holden brand
QUALIFICATIONS
- 1+ years of experience in Retail/Sales/Styling/CX
- Jewelry experience not required but a big plus
- Available to work on weekends
- Proficiency with Google Drive: Sheets, Docs, Slides
- Incredibly organized and skilled at prioritization/time management
- Exceptional attention to detail with high standards of quality
- Extremely friendly, outgoing, and personable
- Comfortable meeting with customers in-person at our WeHo Showroom
- Able to commit to a schedule, and be punctual and reliable
- An understanding of e-commerce as well as the overall retail experience
PERKS & BENEFITS
- Lots of growth potential and opportunities for advancement
- Direct access to leadership
- Beautiful showroom centrally located in the heart of WeHo
- Competitive hourly pay + commissions
- Flexible hours
- Team outings and happy hours; lots of snacks and beverages
- Employee discount on Holden products
