Job Summary:
We are seeking a motivated and detail-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction and loyalty.
Key Responsibilities:
- Respond to customer inquiries via phone, email, live chat, or in-person in a professional and timely manner.
- Provide accurate information about products, services, and policies.
- Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Maintain customer records by updating account information.
- Process orders, forms, applications, and requests.
- Work collaboratively with other departments to resolve complex issues.
- Follow communication procedures, guidelines, and policies.
- Identify and escalate priority issues to the appropriate channels.
- Meet personal/team qualitative and quantitative targets.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree is a plus.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Benefits:
- Competitive salary and performance bonuses
- Health, dental, and vision insurance
- Paid time off and holidays
- Professional development opportunities
- Friendly and supportive team environment
