Company Description
About Us
Swift 7 Consultants is a logistics and operations support firm committed to providing tailored business solutions for our clients. With a strong focus on efficiency, reliability, and growth, we help organizations streamline their processes and enhance performance. Our team-driven culture emphasizes professionalism, development, and operational excellence.
Job Description
Job Description
Swift 7 Consultants is seeking a motivated and customer-focused
Customer Service Agent to join our team in Akron. The ideal candidate will be responsible for handling client inquiries, resolving concerns in a timely manner, and ensuring an excellent customer experience. This role is ideal for individuals who are detail-oriented, efficient, and enjoy problem-solving in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and clarity
- Provide accurate information regarding services, policies, and procedures
- Handle complaints, offer solutions, and follow up to ensure resolution
- Maintain and update customer records using internal systems
- Collaborate with internal departments to address client needs efficiently
- Meet individual and team performance targets
- Uphold a high level of client satisfaction through effective communication
Qualifications
Qualifications
- High school diploma or equivalent (associate or bachelor’s degree preferred)
- Previous experience in customer service or client support roles
- Strong verbal and written communication skills
- Excellent interpersonal and problem-solving abilities
- Ability to manage time effectively and handle multiple tasks
- Proficiency in using computer systems and Microsoft Office applications
- Positive attitude and a team-oriented mindset
Additional Information
Benefits
- Competitive salary ranging from $32,000 to $42,000 per year
- Growth opportunities within the company
- Continuous skill development and training
- Supportive and professional work environment
- Full-time schedule with consistent hours
