Company Description

About Us

Swift 7 Consultants is a logistics and operations support firm committed to providing tailored business solutions for our clients. With a strong focus on efficiency, reliability, and growth, we help organizations streamline their processes and enhance performance. Our team-driven culture emphasizes professionalism, development, and operational excellence.

Job Description

Job Description

Swift 7 Consultants is seeking a motivated and customer-focused Customer Service Agent to join our team in Akron. The ideal candidate will be responsible for handling client inquiries, resolving concerns in a timely manner, and ensuring an excellent customer experience. This role is ideal for individuals who are detail-oriented, efficient, and enjoy problem-solving in a fast-paced environment.

Responsibilities

Respond to customer inquiries via phone, email, and in-person with professionalism and clarity
Provide accurate information regarding services, policies, and procedures
Handle complaints, offer solutions, and follow up to ensure resolution
Maintain and update customer records using internal systems
Collaborate with internal departments to address client needs efficiently
Meet individual and team performance targets
Uphold a high level of client satisfaction through effective communication

Qualifications

Qualifications

High school diploma or equivalent (associate or bachelor’s degree preferred)
Previous experience in customer service or client support roles
Strong verbal and written communication skills
Excellent interpersonal and problem-solving abilities
Ability to manage time effectively and handle multiple tasks
Proficiency in using computer systems and Microsoft Office applications
Positive attitude and a team-oriented mindset

Additional Information

Benefits

Competitive salary ranging from $32,000 to $42,000 per year
Growth opportunities within the company
Continuous skill development and training
Supportive and professional work environment
Full-time schedule with consistent hours

Swift7 Consultants

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