Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more:
www.sony.com/en.
Position Summary
The Sony Americas End User Support & Productivity (EUSP) team within Sony Corporation of America is seeking a Junior Business Analyst to join the End User Support & Productivity Team. The position will report to the Senior Business Analyst, and the ideal candidate will assist in the support and maintenance of our IT systems, ensuring smooth and efficient operations as well as participating in the execution of projects and the overall program with business analyst responsibilities for EUSP in Sony Americas, Europe and Asia Pacific. We are looking for self-starters, enthusiastic, approachable with great customer service skills, able to multi-task in a fast-paced environment and want to learn more and find resolutions to issues which may arise.
This position will be on a Hybrid schedule with 3 days per week in the NYC office.
Job Responsibilities
Business Analyst:
- Contributes to roadmap execution, including taking a lead role in multi-track project plans, communicating updates to stakeholders, management, and providing weekly reports.
- Contributes to internal IT communications and activities with Information Security, IT fulfillment teams, and IT infrastructure teams.
- Supports a variety of teams across regions and different Sony Operating companies (Network, Telecom, Legal, Privacy, Global Office 365).
- Participates in business and IT strategic planning; helps develop IT strategy in alignment with business needs; promotes innovative thinking and utilization of IT resources in the business.
- Successfully identifies opportunities to enhance existing IT processes and collaborates with process owners to introduce efficiencies.
- Establishes and sustains relationships with business stakeholders and project teams, including senior leaders, IT Support, and other corporate partners.
- Acts as a liaison between IT and the business, defining and documenting IT demand, delivering technology to enable and meet business strategy, and supporting day-to-day operations.
- Successfully identifies and articulates options to stakeholders and influences decisions based on derived facts and analysis.
- Build relationships as a trusted business partner with key business executives.
- Manages customer expectations; resolves customer satisfaction issues; ensures Operating Companies are receiving appropriate and adequate levels of IT services and support.
- Solicits, elaborates, and communicates requirements and/or issues to technical and non-technical stakeholders.
- Leads projects in the areas of data analysis, documentation of requirements, testing, change management, and end user support.
- Utilizes Power Platform (Power BI, Power Apps, Power Automate) applications to build dashboards for data visualization and reporting purposes.
- Assists in streamlining processes for greater efficiency using automation, mainly through Power Automate.
- Understands the workings and strategy of the AM business units as well as current market trends.
- Initiates and provides oversight for application development projects that are delivered on time and containing the agreed-upon functionality.
- Works closely and collaboratively with team members to seamlessly ensure high-quality IT service delivery.
IT Support
- Provides first-level technical support to end-users, resolving hardware and software issues promptly with the help of Product Owners and Technology Field Engineers.
- Assists in the maintenance and monitoring of IT systems under the guidance of the End User Support Senior Manager and Lead Engineers.
- Identifies and troubleshoots technical problems, escalating complex issues to senior team members when necessary.
- Maintains accurate and up-to-date documentation of IT processes, procedures, and system configurations.
- Conducts training sessions for end-users on new software and hardware, ensuring they are comfortable and proficient with the tools.
- Supports IT projects by gathering requirements, testing solutions, and implementing changes under the guidance of senior analysts.
- Familiarity with ITIL practices and/or project management methodologies.
Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above
Qualifications For Position
Your qualifications and experience should include: - Bachelor’s degree Computer Science, Engineering, or similar fields preferred. Significant relevant experience can be substituted for formal education.
- Minimum 0-2 years of experience in an IT support role, business analyst or similar position. Previous internship will be considered.
- Basic understanding of networking, operating systems (Windows, MacOS), and common software applications.
- Strong analytical and problem-solving skills with the ability to think critically and troubleshoot effectively.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work collaboratively within a team and contribute to a positive work environment.
- Good organizational and time management skills with ability to successfully manage and prioritize numerous time pressured analytical activities / projects.
- Willingness to learn and adapt to new technologies and processes.
In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity, and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology”.
Benefits: SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.
What We Offer You
- Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Employee assistance plan and comprehensive behavioral health benefits
- Fertility benefits, including surrogacy, and adoption assistance programs
- Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children
- Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance
- Short-term & long-term disability plans
- Paid parental and caregiver leave
- 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting
- Education assistance and student loan programs
Other Programs: - Flexible Work Arrangements, including hybrid work schedules
- Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)
- Referral bonuses (subject to eligibility)
- Matching gift program
- A wide variety of employee business resource groups (EBRGs)
- Special discounts on Sony products, offered exclusively to Sony employees
- Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)
- Annual incentive bonus
The anticipated annual base salary for this position is $75,000 to $85,000. In addition to the annual base salary, this role has an annual bonus target of 7%. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Disability Accommodation for Applicants to Sony Corporation of America
Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at careers@sonyusa.com or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.
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While SCA does not require employees to be vaccinated against COVID-19, there are certain Sony offices that require employees to be vaccinated in order to enter. If you will be located at or travel to those offices, you will be required to be fully vaccinated to enter. The Company will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law. Please do not include proof of vaccination status or any indication of a possible request for a vaccination accommodation when submitting your application materials. If applicable, the Company will follow up with you directly to request proof of vaccination and to discuss any potential accommodations.
