Now Hiring: Customer Support AssistantLocation: Stone Mountain, GASchedule: Monday to Friday, 8-hour shiftsSalary: $18.00 - $25.00 per hour
About Us:At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. Through creativity, strategy, and collaboration, we deliver exceptional experiences to both our clients and our team.
About the Role:A Customer Support Assistant is responsible for delivering outstanding service to our clients by handling inquiries, providing information, and resolving concerns efficiently. This entry-level role is ideal for individuals who are friendly, professional, and enjoy helping others in a fast-paced, creative environment.
Key Responsibilities:
Respond to customer inquiries via phone, email, or chat in a timely and professional manner
Provide accurate information about our services and resolve basic client issues
Track and manage customer service tickets or requests using our internal system
Follow up with clients to ensure satisfaction and proper resolution of issues
Collaborate with other departments to escalate and resolve complex concerns
Maintain records of customer interactions and feedback
Assist with administrative support tasks and documentation as needed
Qualifications:
High school diploma or equivalent; associate degree preferred
Excellent verbal and written communication skills
Strong attention to detail and problem-solving abilities
Basic computer proficiency; experience with CRM or help desk software is a plus
Positive attitude and ability to maintain professionalism under pressure
Customer-focused mindset with a willingness to go the extra mile
Benefits:
Competitive hourly wage
Supportive and creative work environment
Paid time off and company holidays
Opportunities for advancement within the company
Employee training and development programs
Company-sponsored events and team-building activities
If you enjoy helping others and want to grow in a vibrant, creative company, we invite you to apply to join Style Netbox as a Customer Support Assistant. Start building your future with us today!
