This position support the Mid-Atlantic Region.The Regional Retail Manager oversees the operations, performance, and strategic direction of multiple retail stores within their assigned region. This role ensures that each location meets or exceeds sales goals, maintains high operational standards, and delivers exceptional customer experiences. The Regional Retail Manager acts as a liaison between corporate leadership and store teams, fostering alignment with company objectives while driving growth and efficiency. Essential Job Responsibilities:Operational Leadership:
Oversee the daily operations of retail stores in the assigned region, ensuring compliance with company policies, procedures, and brand standards.
Monitor inventory levels, merchandising, and store layout to maximize sales and improve the customer experience.
Conduct regular store visits to assess operations, provide coaching, and identify areas for improvement.
Team Management & Development:
Recruit, train, and develop store managers to ensure high-performance teams.
Set clear performance goals for store leadership and conduct regular reviews to track progress.
Foster a positive and collaborative work environment that aligns with company culture and values.
Sales & Financial Performance:
Analyze sales trends, KPIs, and other metrics to identify opportunities for revenue growth.
Develop and implement regional sales strategies to achieve or exceed targets.
Manage regional budgets, expenses, and resource allocation to ensure cost efficiency.
Customer Experience:
Champion a customer-first culture, ensuring all stores provide exceptional service.
Address escalated customer issues and work with store teams to improve satisfaction and loyalty.
Implement and monitor initiatives to enhance the overall shopping experience.
Strategic Planning & Communication:
Act as the primary point of contact between corporate teams and store leadership, ensuring consistent communication of company goals and strategies.
Collaborate with marketing, merchandising, and operations teams to support region-specific initiatives.
Provide insights and feedback from the region to inform corporate decision-making.
Requirements/Qualifications: Education: Bachelor’s degree in Business Administration, Retail Management, or a related field preferred. Experience: 5+ years of retail management experience, including multi-store oversight. Proven track record in driving sales, managing budgets, and leading teams. Strong knowledge of retail operations, merchandising, and customer service principles.
Physical Requirements: Ability to stand, walk, and move around retail environments for extended periods. Comfortable lifting and moving light to moderate weights as needed.
Core Values & Traits:Play as One Team:Showing respect towards everyoneCommitment for the team’s work and decisionsPlay with Elegance:Striving for excellenceTreating others with fair play and humilityPlay by Daring:Having the courage to speak up, experiment and take initiativeTo explore new opportunitiesPlay with Tenacity:Constantly seek continuous improvementLearning from our failures
Equal Opportunity Employer:At Lacoste, we’re committed to providing equal opportunities (EEO) to all employees and applicants for employment regardless of their race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, and/or any other characteristic protected by applicable federal, state, and local laws.
