Our Client a well known University is seeking a Residential Coordinator in their New York, New York location!
Position Overview
The Coordinator provides direct support to student, faculty, and postdoctoral residents through in-person visits, email, LiveChat, and phone, ensuring an exceptional customer service experience. The role involves resident support, incident management, outreach and communication, process improvement, and collaboration with internal and external partners.
Key Responsibilities
Resident Support (70%)
- Provide individualized guidance and support to residents across multiple communication platforms.
- Assist residents with housing-related inquiries by following established policies and procedures.
- Ensure all interactions are handled with professionalism and a focus on delivering outstanding customer service.
Incident Management (5%)
- Exercise independent judgment to identify wellness or safety concerns among residents.
- Submit incident reports to document and escalate concerns as appropriate.
- Provide guidance for alleged violations of residential policies and escalate issues for further review when necessary.
Outreach and Communication (5%)
- Create and moderate webinars and in-person presentations during admitted student housing sessions, panels, and resource fairs.
- Communicate residential policies, procedures, and available resources to various audiences.
- Maintain strong communication, interpersonal, and presentation skills to engage residents and stakeholders effectively.
Process Improvement (5%)
- Identify inefficiencies in policies, processes, and communications, recommending innovative improvements.
- Maintain updated workflows and communication templates to ensure consistency.
- Provide ad hoc reports and analysis to support continuous process improvement initiatives.
Collaboration (5%)
- Foster strong working relationships across departments and partner organizations.
- Participate in team meetings, trainings, special events, organizational committees, and community engagement initiatives.
Administrative Responsibilities (5%)
- Update and maintain resident records, verifications, and vacancy information in the RTMS housing portal.
- Manage special projects, continuous improvement initiatives, and other duties as assigned.
Minimum Qualifications
- Bachelor’s degree or equivalent experience.
- 2–3 years in a student- or client-facing support role.
- Excellent organizational skills with the ability to multitask, meet deadlines, and manage competing priorities.
- Outstanding written and verbal communication skills.
- Ability to work independently under pressure while maintaining professionalism and quality.
- Exceptional attention to detail and flexibility to adapt to changing demands.
- Ability to build positive relationships across diverse populations.
- Proficiency in Microsoft Office, Adobe, Google Suite, Internet tools, Zoom, and email platforms.
- Ability to maintain confidentiality and exhibit professionalism at all times.
- Strong critical thinking, analytical, research, and problem-solving skills.
- Experience working effectively in a team environment.
- Familiarity with higher education systems and structures preferred.
