United States, Georgia, Atlanta
Information Technology
20-Aug-2025
Ref #: 29660
How you'll help us Keep Climbing (overview & key responsibilities)
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.
Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people.
We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline!
The IT Project Coordinator responsibilities include developing, managing, and tracking IT projects, from inception to implementation and support transition. Responsibilities include forecasting, managing, tracking, and reporting project progress, issues, budget, and scope changes to achieve successful project completion, on-time, and within budget. Other requirements include managing communications and expectations of clients, sponsors, users, team, contractors, and the enterprise while ensuring project adherence to established Delta project methodologies and standards, including developing resource plans, risk assessments, project plans, checkpoint reviews, and other deliverables as the project requires. In addition, managing daily non-project requests from the business requesting IT Services or equipment.
Key Responsibilities
- Assist Delta leaders in identifying the proper scope for future projects.
- Develop an initial plan to clearly define the project requirements and determine an appropriate solution design. Oversee the project team as the requirements are defined and the design identified.
- Develop a detailed estimate of the level of effort, schedule, and budget necessary to successfully develop and deliver a solution meeting the requirements and quality expectations.
- Communicate the requirements, solution design, estimates, and identified risks to project sponsors for their awareness and approval.
- Use a process that is well communicated and understood for managing all requested changes to the project.
- Motivate and manage project efforts of team members, resolve conflicts, and provide performance feedback to technology group managers.
- Ensure project team's adherence to established Delta project methodologies and standards.
- Create and manage all the accepted Delta project management deliverables including the project charter, project plan, budget, resource plan, risk plan, support plan, implementation plan and other deliverables as required.
- Track, manage, and adjust the original plan as necessary to ensure success.
- Provide regular status reports to stakeholders, sponsors, the enterprise, and others involved in the project.
- Escalate problems as necessary to ensure awareness and assistance with resolution.
- Effectively coordinate with the various technology, business, and vendor teams to ensure the project's success.
- Meet the project requirements by delivering a quality solution, on time and within the planned budget.
- May perform other duties as assigned.
Benefits and Perks to Help You Keep Climbing
Benefits
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
- 10 paid holidays per calendar year
- Birthing parents are eligible for 12-weeks of paid maternity/parental leave
- Non-birthing parents are eligible for 2-weeks of paid parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What You Need To Succeed (minimum Qualifications)
- Associate or bachelor’s degree, or related experience in information technology IT or project management.
- The ideal candidate will have the above, plus at least 2-3 years of broad base experience in IT project management or a comparable field.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (preferred Qualifications)
- Preferred qualifications or skills include good verbal and written communication, project management, knowledge of IT systems, project deployment, requirements analysis & management, and quality assurance.
- Previous airline industry and ServiceNow experience a plus.
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