We are seeking a results-driven Logistics Branch Director to lead and manage daily logistics operations while driving performance and customer satisfaction.
You will be responsible for overseeing all day-to-day branch operations, including planning and executing both domestic and international transportation activities. This individual will work closely with customers, carriers, and internal teams to ensure smooth, cost-effective, and timely logistics operations.
The ideal candidate brings a strong mix of leadership, operational expertise, and customer service excellence.
Responsibilities:
- Provide strategic and operational leadership to align logistics goals with business objectives.
- Oversee daily operations with a focus on customer service, finance, and service excellence.
- Enhance branch productivity through training, budgeting, and process optimization.
- Lead logistics functions, including air/ocean freight, distribution, drayage, warehousing, and supply chain.
- Ensure compliance with customer requirements and company standards via best practices and SOPs.
- Investigate and report service failures, incidents, or claims for timely resolution.
- Monitor and report performance metrics; lead daily management meetings to drive improvements.
- Manage recruitment, performance, and development of branch staff in partnership with HR.
- Build high-performing teams and foster a collaborative, results-driven culture.
- Support business development and maintain regular reporting to Korea.
- Forecast and manage financial performance, including revenue and net income targets.
Qualifications:
- Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field required.
- At least 13 years of logistics management experience.
- At least 5 years of proven leadership experience as a logistics manager.
- Deep understanding of international transportation and freight forwarding industries.
- Strong cross functional collaboration and communication skills.
- Excellent interpersonal skills with the ability to lead and influence others effectively.
- Highly detail-oriented with strong multitasking and organizational abilities.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Experience with Transport management and Warehouse management platforms preferred.
- Willingness to travel domestically up to 10%.
