Under direction, supervise, plans, leads, and coordinates programs and activities for the Customer Service Division, including utility billing of water, wastewater, solid waste and street fees. Monitors, evaluates, coaches, and trains customer service representatives as needed. Coordinates assigned activities with other departments, divisions, and external agencies. Develops and implements procedures to improve and streamline processes. Researches, reviews and resolves customer concerns and escalated issues. Develops and creates standard and ad hoc reports in the Customer Information System Database (CIS).
