We have an immediate, full-time opening for aAssociate Director of Project Management. This role is titled "Associate Director, Client Service + Solutions" at Coefficient Health.
About Us
Based in New York City, Coefficient Health is a full-service agency team designed to be more like the commercial leaders we partner with. In the pharmaceutical and biotech industries, we understand that driving change effectively requires expertise in more areas than ever and the ability to integrate that knowledge across teams. Our multidimensional talent has diverse capabilities and experiences at every level. Acting as a complement, we challenge client’s thinking, translate their vision, and execute with innovation and excellence to help them multiply their efforts. As their organization and brands evolve, we scale to provide the support they need from pre-commercial to LOE. Our promise to clients is this: at Coefficient Health, we solve for you. So together, we can solve for more.
About You
Are you an organized team leader? A problem solver? Detail-oriented? Adaptable? We need directors with a passion for pharma advertising. Experts who thrive on complex, multi-disciplinary projects. Big-picture thinkers who can balance the demands of launches and timelines. And team players who manage with confidence, strategy, and precision.
Primary Responsibilities: As an Associate Director of Project Management, you will be responsible for guiding and optimizing the performance of a high-profile, multi-disciplinary team to ensure successful client delivery. This role goes beyond traditional project oversight, requiring strategic alignment with complex portfolios, project planning + orchestration, budget management, staffing + resourcing, as well as advancing client relationships and ensuring operational excellence across projects.
Core ResponsibilitiesClient Leadership - Serve as a trusted client partner and key point of contact - ensuring clear communication, expectation setting, and accountability across workstreams.
- Lead the operational rhythm of the business: scope planning, resource alignment, and delivery excellence.
- Author and review project briefs, ensuring alignment from insight to execution.
- Troubleshoot and resolve complex client challenges; confidently navigate difficult conversations when needed.
- Identify opportunities to enhance client operations and propose innovative, feasible solutions.
- Oversee annual scope and staffing plans aligned to brand strategy and budgets.
- Participate in high-level strategic planning with agency leadership and clients.
- Drive business growth by spotting risks, surfacing opportunities, and increasing efficiency.
Program Delivery & Operational Oversight- Oversee end-to-end project delivery across complex, multi-tactic programs - ensuring work is aligned, executed with precision, and delivered to spec.
- Own account P&L management - forecast revenue, track performance, and optimize financials monthly and quarterly.
- Negotiate scope, budgets, and contracts - including Statements of Work (SOWs) and SLAs that reflect strategic priorities.
- Manage scope, timelines, and budgets across multiple concurrent workstreams; flag risks and drive real-time solutions.
- Partner with finance and resourcing leads to maintain accurate forecasting, burn tracking, and team alignment to brand priorities.
- Lead internal operations and workflow cadence, including status meetings, workback schedules, and stakeholder communications.
Cross-Functional Leadership- Champion a collaborative culture - serve as the bridge between account, creative, medical, and digital teams.
- Guide internal teams to stay focused on strategic imperatives while ensuring deliverables are grounded in timelines and scope.
- Facilitate operational excellence by codifying and advancing best practices in agency process, delivery, and client service.
Team Mentorship & Development- Manage and mentor junior account and project management talent - supporting their growth and performance across engagements.
- Lead by example: combine strategic empathy with delivery excellence to inspire accountability, collaboration, and high-quality work.
What’s In It For You: You will work directly with the partners of Coefficient Health. You will collaborate with a team of smart, ambitious, and supportive people. You will grow your skills in multiple dimensions. You will take ownership of your work and be challenged. If you rise to the challenges of your position, you will grow fast, do more and be rewarded.
Position offers competitive pay with benefits based on experience and qualifications.
- The salary range for this role at the associate director level is $145,000-$200,000.
- The salary range provided represents what a potential hire may expect to earn in this role at Coefficient Health. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at Coefficient Health, and we encourage you to apply if this range falls outside of your expectations.
Desired Skills + Experience: We seek highly motivated individuals with a strong track record of professional achievement who can bring intellectual curiosity, determination, and creativity to our client work. You must have the following qualifications:
- 8–10 years of project/account management experience in a creative or pharma advertising agency.
- Strong background in pharmaceutical marketing - HCP and/or patient - with launch and rare disease experience preferred.
- Proven success managing large, integrated teams and complex multi-workstream programs.
- Deep understanding of marketing, creative, and production workflows.
- Confident in budget ownership, forecasting, and resource planning.
- Excellent problem-solving, communication, and leadership skills.
- Comfortable with fast-paced environments, ambiguity, and navigating competing priorities.
- Willingness to be in the NYC office 3+ days/week for team collaboration.
If you are a seasoned Associate Director with expertise in project management, client service, and leading high-performing teams, we want to hear from you. Please submit your resume and cover letter to be considered for this dynamic opportunity.
