This role pays $13-$14 an hour and is a 1 year contract
Requires 3 days onsite in Tallahassee, FL
We are looking for a Customer Service Professional responsible for answering claims and eligibility-related questions from providers that participate in Florida Medicaid. Some self-research for policy-related requirements using Medicaid-provided resources and the Medicaid website for your learning as well.
Responsible for follow-up and call resolution including callbacks and closing call references.
Excellent verbal communication skills are required along with asking fact-finding questions.
Reference material is available for your call support allowing for excellent customer service with solid responses. Follow up required with providers as necessary.
Detailed notes are needed for call references.
Follow up with supervisor on more complex, non-routine customer inquiries, including member requests and concerns.
Your role in our mission
Responsibilities:
- Answer an estimated 40-50 inbound calls daily from the Florida Medicaid provider network and member beneficiaries. Providing excellent oral communications with quality customer service. Follow through and resolve all calls.
- Address billing and eligibility questions with your commitment to follow up as necessary to resolve.
- Create and manage computer call logs/references for added review and follow-up with solid outcomes.
- Provide excellent customer service including offering added assistance as appropriate. This includes becoming familiar with web service offerings to support and direct a provider to these offerings.
- Train and support peers and new team members
What we're looking for
- Two years or more of customer service experience, either face-to-face or by phone.
- Detail oriented
- Prompt and reliable
- Good typing and computer skills
- Excellent verbal communication and Customer Service skills
- Minimum of a high school diploma or GED.
- Previous customer service experience in a professional setting.
What you should expect in this role
The hours are full-time, Mon-Friday – 8:30 am -5:00 pm
Candidate must be local and willing to come to the office at least 3 times per week.
