ABOUT US
Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.
THE ROLE
The Store Director (100 Hudson) will serve as the strategic and inspirational leader of our original flagship location, driving a culture of excellence through exceptional client experiences, entrepreneurial business development, and dynamic team leadership.
Primary Responsibilities:
- Inspire and empower the team to achieve excellence through strategic training, consistent accountability, and a culture that celebrates performance and growth
- Formulate and execute business strategies with clear KPIs and tailored incentive programs to consistently exceed store sales targets
- Champion an elevated client journey, driving long-term loyalty and high-value relationships through personalized service and brand storytelling
- Cultivate meaningful relationships with local clientele and the broader community, staying attuned to evolving market dynamics and cultural moments
- Lead operational excellence across all functions, including expense control, stock optimization, inventory integrity, and shrink management
- Ensure impeccable store presentation and visual merchandising that reflect Thom Browne’s global standards and creative vision
- Drive performance across all product categories through strong styling acumen, strategic selling, and proactive client development
- Optimize CRM and clienteling tools to attract, engage, and retain high-value clients with a data-driven and personalized approach
- Recruit, mentor, and develop a high-performing, diverse team—fostering a culture of collaboration, accountability, and career growth
THE IDEAL CANDIDATE
- Over 8 years of progressive leadership in luxury retail, demonstrating the ability to manage high-performing teams and drive business growth in flagship environments
- Deep understanding of the luxury fashion industry, with a proven track record of delivering exceptional customer experiences and maintaining brand integrity
- A strategic thinker who proactively identifies opportunities for innovation and improvement, balancing creative vision with commercial acumen
- Exceptional verbal and written communication abilities, capable of articulating brand narratives and fostering strong relationships with clients, team members, and stakeholders
- Demonstrated proficiency in building and nurturing long-term client relationships, utilizing CRM tools to personalize the shopping experience and drive customer loyalty
- Strong ability to mentor and develop diverse teams, creating a culture of continuous learning and high performance
- Expertise in managing store operations, including budgeting, inventory control, and visual merchandising, ensuring alignment with brand standards and financial objectives
WHAT WE OFFER YOU
- Competitive compensation. Salary range is $100,000 - $140,000 + target bonus. Please note that compensation will be offered based on relevant skills and experience
- Comprehensive benefits package
- Thom Browne Classic Uniform
- 401(k) company match
- Diverse and inclusive working environment
