Company Description
About Us:
At
Bela Brand Bat, we believe in the power of immersive experiences. As a leading creative agency, we specialize in curating unforgettable brand moments that leave a lasting impression. Our team blends innovation, strategy, and flawless execution to produce events that reflect the heart of each brand we represent. From corporate activations to large-scale consumer events, we bring visions to life.
Job Description
Job Description:
We are currently seeking a detail-oriented and service-driven
Customer Support Assistant to join our Houston-based team. The ideal candidate will be responsible for providing high-quality assistance to our clients, resolving inquiries efficiently, and maintaining a positive customer experience at every touchpoint.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and internal systems in a timely and courteous manner
- Provide accurate information regarding products, services, and company policies
- Assist in troubleshooting issues and escalating complex concerns to relevant departments
- Maintain detailed records of customer interactions and feedback
- Support the Customer Support Manager in executing daily operational tasks
- Collaborate with internal teams to ensure seamless service delivery
- Follow up with customers to ensure satisfaction and resolution
Qualifications
Qualifications:
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred
- Minimum of 1 year of experience in customer support or administrative roles
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient in Microsoft Office Suite and CRM software
- Ability to manage multiple tasks and prioritize effectively
- Professional demeanor and commitment to providing exceptional service
Additional Information
Benefits:
- Competitive salary range: $50,000 – $55,000 per year
- Opportunities for career advancement and skill development
- Comprehensive health, dental, and vision insurance
- Paid time off and company holidays
- Supportive and inclusive work environment
- Training and onboarding programs for continuous learning
