Job Title: Operations Associate
Location: LABELNYC
Compensation Range: $45,000-$50,000
Reports to: Director of Operations at Label
The Operational Associate at LABEL is an integral part of our day-to-day operations, responsible for maintaining showroom functionality, managing high garment volumes, and ensuring exceptional service for clients. This detail-oriented, highly organized role supports inventory, alterations, shipping and receiving, and sales operations. It's a dynamic position that blends logistical execution with client-facing professionalism in a fast-paced, high-touch custom clothing environment.
Responsibilities
Showroom Operations
- Open, close, and maintain a polished, client and clothier-ready showroom each day
- Greet clients and assist with clothier check-ins, pickups, and payments to ensure a seamless in-person experience
- Answer and route incoming calls and provide on-the-ground support to both clients and internal teams
- Support event execution including showroom activations, trunk shows, and VIP visits by preparing materials, managing logistics, and offering on-site support
- Monitor office supplies, snacks, and facility needs; manage reorders and vendor coordination (e.g. cleaning crew, exterminator, internet providers)
- Partner with the production team to support visual merchandising efforts, including setting up mannequins, organizing fabric books, and maintaining seasonal showroom displays
Inventory, Shipping & Fulfillment
- Receive, inspect, and process 80+ inbound and 150+ outbound garments monthly; organize, relabel, steam, and store as needed
- Log all garment activity accurately in CRM, ensuring clear visibility across teams
- Perform ongoing quality control for all incoming and outgoing garments
- Print labels, prepare shipments, and track courier activity; raise support tickets for lost/delayed packages as needed
- Maintain inventory for showroom and remote offices, conducting regular audits to track garment aging and inventory accuracy
- Execute weekly fabric "outs" by reviewing vendor updates and removing or labeling unavailable swatches to ensure accurate selling and order placement
Alterations Coordination
- Serve as the primary liaison between clothiers, tailoring teams, and our sister company, Alts, for all in-house and outsourced alterations
- Track timelines and proactively flag garments requiring rush or external handling
- Conduct final QC on altered garments and ensure CRM is updated with completion status
- Coordinate garment check-ins and communicate pickup or delivery readiness to appropriate team members
Sales Operations
- Help update and organize client information in our CRM system to support accurate lead tracking and follow-up
- Support sales email campaigns by helping coordinate outreach and monitor responses
- Ensure lead info is passed along smoothly, lead assignment tree is kept up to date and everyone has what they need to follow up effectively
Attributes
- You are adaptable and resourceful. You enjoy finding creative solutions to challenges, always thinking on your feet to meet both team and client needs
- You are a strong problem solver. Whether it's a small issue or a more complex concern, you approach every challenge with a calm, methodical mindset and a commitment to resolving it promptly
- You are customer-centric. Your top priority is always the client experience. You are dedicated to nurturing long-term relationships by ensuring every interaction exceeds expectations and fosters loyalty
- You are highly organized and efficient. You manage multiple tasks with ease and maintain a well-organized system for tracking client concerns, feedback, and follow-ups
- You are dependable and accountable. You take full ownership of your responsibilities, ensuring that all client issues are resolved in a timely manner and your work is consistently accurate
Experience
- Bachelor’s degree in Business, Operations, Merchandising, or a related field (or equivalent relevant experience)
- 1–3 years of experience in retail or showroom operations, preferably in fashion or apparel
- Solid understanding of inventory control, shipping/receiving logistics, and workflow optimization
- Experience with product flow, stockroom organization, and maintaining merchandising standards on the selling floor
- Comfortable with physical tasks, including lifting packages up to 40 lbs
- Proficient in Google Workspace; CRM or inventory system experience a plus
- Strong communication skills with a detail-oriented, collaborative mindset
This is an entry level role and reports to the Director of Operations at LABEL
Why LABEL?
At LABEL, you’ll be a key player in building one of the most exciting custom clothing brands in the U.S. While we are a company with over a decade of experience, we are in a dynamic growth phase, operating with the energy and innovation of a startup environment. LABEL is committed to rewarding top talent with competitive compensation, comprehensive insurance (medical, dental, vision), 401(K) with match, a focus on professional development and more! If you’re looking for a role where you can be part of something transformational, and help shape the future of custom clothing, LABEL is the place for you!
Compensation
This position has a salary range between $45,000-$50,000 depending on past performance and experiences.
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