Summary:
As the Executive Vice President of Operations, you will be responsible for providing strategic leadership and overseeing the company's operational functions. You will play a critical role in driving operational excellence, optimizing processes, and ensuring the seamless execution of business operations. The Executive Vice President of Operations will collaborate closely with cross-functional teams to achieve operational efficiency, enhance customer satisfaction, and drive sustainable growth.
Essential Duties and Responsibilities:
➢ Operational Strategy and Planning:
○ Develop and implement the company's operational strategy, in alignment with overall business objectives.
○ Identify key performance indicators (KPIs) to monitor and assess operational performance.
○ Collaborate with the executive team to establish operational goals and initiatives. ➢ Process Optimization and Efficiency:
○ Evaluate and improve existing operational processes to enhance efficiency and productivity.
○ Streamline workflows and identify opportunities for automation or digitization. ○ Implement best practices and standards across departments to ensure consistency and quality.
➢ Supply Chain and Logistics Management:
○ Oversee end-to-end supply chain operations, including procurement, inventory management, and logistics.
○ Optimize supply chain processes to minimize costs, reduce lead times, and improve overall efficiency.
○ Collaborate with suppliers and vendors to maintain strong relationships and ensure timely delivery of goods/services.
➢ Quality Management and Continuous Improvement:
○ Develop and implement quality management systems to ensure adherence to standards and regulations.
○ Drive a culture of continuous improvement throughout the organization. ○ Implement performance metrics and monitoring systems to track quality and identify areas for improvement.
➢ Operational Budgeting and Resource Allocation:
○ Manage and allocate resources effectively to support operational needs. ○ Develop and oversee operational budgets and cost control measures.
○ Analyze financial data and key metrics to make informed decisions regarding resource allocation and investment.
➢ Risk Management and Compliance:
○ Identify and assess operational risks, develop mitigation strategies, and implement risk management protocols.
○ Ensure compliance with relevant regulations and industry standards.
○ Foster a culture of safety, security, and regulatory compliance across the organization.
➢ Team Leadership and Development:
○ Build and lead a high-performing operations team, providing mentorship and guidance.
○ Foster a collaborative and inclusive work environment.
○ Develop and implement training and development programs to enhance the skills and knowledge of the operations team.
➢ This job description is not intended to be an all-inclusive list of duties and standards of the position.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and
development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue ; Conserves organizational resources.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits
organization through outside activities; Supports affirmative action and respects diversity.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and
promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
➢ Bachelor's degree in a relevant field (Master's degree preferred).
➢ Proven experience in operations leadership, preferably in a leadership role. ➢ Relevant certifications (e.g., Six Sigma, Lean Management) are a plus. ➢ Proven track record of successful leadership in operations management, preferably as an Executive Vice President or in a similar role.
➢ In-depth knowledge and understanding of operational best practices, process optimization, and supply chain management.
➢ Strong strategic thinking and the ability to align operational initiatives with business goals.
➢ Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
➢ Demonstrated ability to drive change, implement process improvements, and deliver operational excellence.
➢ Strong business acumen and financial management skills.
➢ Experience working in transportation and logistics is highly desirable. Language Ability:
➢ The ability to read, write, and speak English fluently.
Computer Skills:
➢ This job has no required computer skills.
Certificates and Licenses:
➢ This job has no required certification or licenses.
Supervisory Responsibilities:
➢ This role directly supervises employees, carries out supervisor responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
➢ Music may be playing in the background.
➢ TV sounds may be playing in the background.
➢ Employees will be talking on the phone and in meetings - open office environment. Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
➢ May have to lift up to 25 pounds.
➢ Prolonged sitting.
Travel:
This position may require occasional travel to various locations to support client meetings, attend conferences, and collaborate with team members, ensuring a dynamic work experience.
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