Company Description
The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.
Job Description
The Host is the first and last impression of the dining experience. This role is responsible for greeting guests with warmth, managing reservations and seating flow, and supporting overall guest satisfaction. Hosts must balance gracious hospitality with sharp organizational skills in a fast-paced environment.
This is a full-time position with an hourly compensation rate of $25.00 an hour plus tips.
Duties And Responsibilities
- Greet all guests warmly and professionally upon arrival
- Manage reservations, guest waitlist, and table assignments using designated system
- Maintain awareness of guest preferences, VIPs, and seating strategy
- Escort guests to tables, providing menus and informing servers of arrival
- Monitor pacing of dining room and communicate with service staff to ensure smooth flow
- Answer phones and assist with guest inquiries and bookings
- Maintain a polished, welcoming presence at the host stand throughout service
Qualifications
- 1–2 years of experience in a host or guest-facing role in upscale hospitality
- Familiarity with reservation systems (Resy, OpenTable, SevenRooms, etc.)
- Strong interpersonal and multitasking abilities
- Comfortable handling guest concerns or requests diplomatically
- Poised, polished appearance and communication
Skills
- Warm, confident presence under pressure
- Exceptional organization and floor awareness
- Natural communicator with excellent phone and in-person etiquette
- Graceful handling of high-volume guest interactions
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Endure various physical movements throughout the work areas
- Ability to move safely in uneven terrain or in confined spaces
- Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
- Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds
Additional Information
All your information will be kept confidential according to EEO guidelines.
