Company Description
About Us
At Captura Hall, we specialize in innovative visual marketing, creative campaign development, and brand identity refinement. Based in Saint Louis, MO, we work with a diverse client base to build impactful and enduring brand experiences. Our team thrives on creative collaboration, professional growth, and a results-driven approach to branding and marketing strategies.
Job Description
Job Description:
We are looking for a dedicated and customer-focused Customer Support Assistant to join our dynamic team in Tampa, FL. The ideal candidate will be responsible for providing excellent customer service, addressing inquiries, and ensuring that our clients receive the support they need in a timely and professional manner.
Responsibilities:
- Assist customers via phone, email, or in-person to resolve inquiries and concerns.
- Process customer requests and provide accurate product or service information.
- Collaborate with other departments to ensure customer needs are met efficiently.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Ensure high levels of customer satisfaction and provide solutions to complaints or issues.
- Monitor and follow up on customer feedback to improve service quality.
Qualifications
Qualifications:
- High school diploma or equivalent; some college education preferred.
- Previous experience in customer service or a related field is a plus.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in Microsoft Office Suite or similar software.
- Positive attitude with a strong desire to help others
Additional Information
Benefits:
- Competitive salary based on experience.
- Opportunities for career growth and advancement.
- Comprehensive health, dental, and vision insurance.
- Paid time off (PTO) and holiday leave.
- 401(k) retirement plan with company contributions.
- Supportive and collaborative work environment.
