Essential Duties & Responsibilities
- Assist in the maintenance of Digital Dome Theater, interactive exhibits,
and digital signage.
- Help upkeep a routine maintenance schedule for digital exhibits, including
calibration, hardware refreshment, and troubleshooting.
- Assist with special events during and after hours in the Dome Theater,
running lights/sound/audio.
- Assist in developing programming/content for dome including but not limited
to: planetarium shows, storytimes, meeting backdrops, content for
school groups and science demos.
- Assist other staff in creation and scheduling of signage content for front
desk, and dome preshow.
- Assist with light editing and maintenance of the museum s website to
include working with and training museum staff to load up-to-date information
on the museum's website and provide assistance as needed.
- Assist in the staffing and training of the digital dome theater, providing
fill in staffing if needed.
- Respond to weekend system issues with the digital dome theater and
interactive exhibits.
- Assist in the development of digital media-related documentation, including
procedural and troubleshooting guides.
In cooperation with City IT, assist with monitoring computer systems and
applications throughout the museum, updating, planning, and recommending
upgrades and/or modifications as identified or required
- Assist other museum departments and/or perform other duties, as necessary
- Work during peak museum visit times, including the end-of-year holiday
season and other identified busy times at the museum, such as evening
programming
- Adhere to the policies, procedures, and standards of conduct set forth by
FCMoD
- Become familiar with the major enterprise software used at the museum such as
Altru, Social Good, Fourwinds, and Reach Media Network to assist with
maintaining systems and troubleshooting issues.
City Competencies
Demonstrated cultural competence to effectively interact, work, and
develop meaningful relationships with people of diverse identities,
perspectives, and cultural backgrounds.
Strong learning orientation. Leverages all resources and is creative in
ways of learning for self to continue adapting to changing issues and trends.
A desire and ability to understand the diverse needs of internal and
external customers, and to create experiences and deliver services that
exceed their expectations.
A desire and ability to utilize digital tools for organizational
information, individual, and teamwork.
Knowledge, Skills, & Abilities
Ability to troubleshoot, diagnose, and repair issues with AV systems
and computer-based systems.
Enjoys interacting, educating, and engaging people and general museum
visitors, from school age students to family groups
Must have excellent communication and interpersonal skills, with the ability
to communicate effectively both orally and in writing
An understanding of platform and development issues for both PC and Mac.
Ability to keep and maintain accurate records and convey training information
clearly and effectively, with a willingness to both learn and teach
Ability to read, analyze and interpret technical documents common to this
environment
Ability to establish and maintain effective working relationships with
users, co-workers and vendors while participating on inter- and intra-agency
teams.
Problem-solve, take initiative, and produce quality work with little
supervision.
Must have an eye for detail, talent for organization, drive for
efficiency, and a need for creativity
Ability to work in a fast-paced environment and be calm under pressure, with
the ability able to analyze situations, responding quickly to deliver
effective solutions
Education & Experience
Bachelor's degree in computer science, information management systems,
or related field from an accredited college or university preferred, or
degree in progress. Technical coursework or equivalent experience/expertise
in website nd computer systems, communication, or informal education
preferred. Prior experience working in a museum or educational environment is
a plus. Will consider any equivalent of knowledge, skills, education and
Experience To Meet Minimum Qualifications.
We recognize that a successful candidate will meet many of the requirements in
this job description but may only meet some of the qualifications. We
encourage applicants to apply if much of this job description describes them.
As part of our commitment to a diverse, equitable, and inclusive
workplace, we invest in building teams with various backgrounds,
identities, and experiences.
Language Skills
- Ability to effectively and concisely present information and respond to
questions from the general public and co-workers. Ability to write reports,
business correspondence, and procedural guidelines.
- Ability to convey technical information in common language
- Spanish language skills are preferred but not required.
VALUES-BASED BEHAVIORS
- Listens attentively to others. Asks clarifying questions to gain a better
understanding of the other person's views and assumptions
- Works effectively in a team environment and actively participates in joint
problem solving; willingly cooperates with co-workers
- Identifies and takes advantage of opportunities for personal and professional
development
- Comes to meetings prepared and on time; honors work commitments; follows
through on commitments; meets deadlines
